{"id":3006168,"url":"https://alion.io/job/mastercard-manager-technology-account-management-5","title":"Manager, Technology Account Management","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":187,"ghost_share":0.027,"stale_share":0.417,"repost_share":0.091,"time_to_fill_p50_days":26,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-27T16:21:14Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nManager, Technology Account ManagementTechnology Account Management (TAM) is the technical partner to Mastercard’s customer-facing commercial teams, supporting customers across their technology and operational relationship with Mastercard. As part of the Asia Pacific TAM team, this position will focus on the acquiring and processing vertical. It offers broad exposure across the payments ecosystem, combining strong technical payments knowledge with customer relationship management and cross-functional collaboration. This is a great opportunity for someone with solid technical foundations, strong learning agility and the ability to build credibility with both technical and business stakeholders.Role\nPartner with Account Management, Product, Engineering, Technology and other cross-functional teams to support customer technology and operational requirements.\nManage the technical and operational relationship with assigned acquiring and processing customers.\nProvide technical consultancy to customers throughout onboarding, implementation, integration, launch and ongoing operations.\nGuide customers through technical requirements, implementation approaches and relevant changes to Mastercard products, technology and standards.\nCoordinate internal technical expertise to support customer implementations and resolve complex technical or operational issues.\nOversee customer technology projects to ensure technical requirements, dependencies and implementation activities remain aligned.\nDrive progress on customer actions, open technical issues, projects and applicable technology enhancements.\nBuild and maintain trusted relationships with customer technology, operations, systems and other relevant stakeholders.\nSupport technical escalations by connecting customers with the appropriate internal specialists and maintaining ownership through resolution.\nCollaborate with commercial Account Managers as the technical extension of the broader customer relationship.\nAll About You\nDemonstrated experience in technical roles within issuing, acquiring, payment processing, payment gateways or a closely related payments environment.\nKnowledge of core card-payment concepts and technology, with experience across areas such as authorisation, clearing, settlement, e-commerce, EMV, contactless or related payment capabilities.\nExperience in technical implementation, integration, testing, solutioning, production support or similar technology-focused work.\nAbility to quickly understand technical concepts and translate business requirements into practical technical actions.\nAbility to investigate complex technical and operational issues and coordinate the appropriate teams towards resolution.\nExperience in managing projects or implementations involving multiple technical and business stakeholders.\nAbility to build credible working relationships with customers and colleagues across different functions and levels.\nStrong communication and analytical skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.\nStrong learning agility and intellectual curiosity, with the ability to work across new products and technologies in a changing environment.\n• Completed degree in a relevant field such as computer science, information technology, engineering or a related technical discipline is an advantage.\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.","description_format":"text","description_chars":4489,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & 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