Senior Analyst, Data Quality Program

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

The Enterprise Data Quality (EDQ) team within the AI and Data Office is responsible for developing Mastercard’s data quality program and driving data quality improvements. We ensure data is of the highest quality and is fit-for-purpose to support business and analytic uses. Our team designs controls and solutions that help protect the integrity of the network. We collaborate with regional and global product teams, as well as Services Technology, to identify and prioritize data quality investments throughout the lifecycle of our business. This includes working with standards governing bodies such as ISO to plan implementation and adoption of data formats and other standards.

Additionally, the team works with tech and product to identify, plan mitigations and remediate all manner of data quality issues. The team is also responsible for the management of key data assets and capabilities supporting DQ, such as our merchant location and company master data, and the Enterprise Data Quality tooling used to profile and monitor data. Finally, the team works to launch data quality programs that enforce data quality of data coming into the ecosystem.

Role

As a Senior Analyst, Data Quality Programs you will:

Program Management and Planning

• Develop project plans and lead delivery of small sized projects across a matrixed team as an individual contributor.
• Assist in delivering compliance communications and remediations that have the greatest impact on data quality.
• Facilitate reviews and education sessions for data quality remediation program specific policies, standards and guidance manuals.
• Track and enable program KPIs, using data-driven insights to inform continuous improvement and executive reporting.
• Participate in the identification of issues, risks, and dependencies and develop mitigation plans.
• Collaborate with cross-functional teams including Product, Services Tech, and Data Strategy to define remediation and compliance requirements and success metrics.
• Run queries and create reports to identify issues and opportunities and determine the impacts of our investments.

Communication and Alignment

• Work closely with customer teams to assist them in understanding requirements and maintaining compliance.
• Provide second-level support for customers.
• Assist in the communication of operational processes.
• Participate in the communication of customer issues, risks, and dependencies and develop mitigation plans.

All About You

• Bachelor's degree with solid experience in Data Quality Programs
• Organizational skills and project management: Proven ability to manage and successfully deliver projects in a matrix environment with multiple and competing priorities, manage work streams, and effectively communicate status and obstructions
• Accountability: Demonstrated ability to operate with independence and autonomy with a strong attention to detail and quality
• Communication and Influencing skills: Experience in influencing and persuasive communication skills towards peers, and staff with impact, eloquence, and authenticity
• Analytic mindset: analytical and strong problem-solving skills, using a fact-driven approach to program management, ability to interpret and synthesize data, pressure test and validate hypothesis, and challenge the status quo

• Technical capacity: Ability to understand the technical details behind the root causes of data issues to validate assumptions and drive remediations.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.