{"id":114886,"url":"https://alion.io/job/mastercard-senior-analyst-product-integration","title":"Senior Analyst, Product Integration","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":189,"ghost_share":0.016,"stale_share":0.423,"repost_share":0.079,"time_to_fill_p50_days":27,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":130000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-31T22:23:57Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nSenior Analyst, Product IntegrationOverviewWhat we’re hiring for\nWe are hiring a Senior Analyst to support customers across Europe as part of our Ethoca EMEA Product Integration team. This role is critical to how our customers experience Mastercard and Ethoca.\nYou will work directly with customers integrating our solutions, many of whom are technically sophisticated, highly demanding, and expect strong guidance throughout the process. You will also partner closely with our Sales teams to support pre-sales technical discussions and solution design. This is a hands-on, customer-facing role that requires technical fluency, structured execution, and the ability to drive clarity across complex stakeholder environments.\nAbout the role\nThe role has two core responsibilities:\n- Customer integration & delivery\nAct as the primary technical point of contact for customers during onboarding and post-go-live.\nLead customers through end-to-end integrations, from kick-off through configuration, testing, and launch.\nSupport customers that require close engagement, frequent follow-ups, and clear technical guidance.\nReview customer requirements and existing processes and recommend practical, scalable solutions.\nBuild and maintain integration plans, track risks and mitigations, and provide clear status updates to customers and internal stakeholders.\nOwn progress and outcomes - identifying issues early and driving resolution.\n- Pre-sales technical support\nPartner with Sales during pre-sales engagements, acting as the technical expert in customer discussions.\nSupport solution design, feasibility assessments, and technical Q&A during the sales cycle.\nTranslate customer needs into actionable technical requirements for internal teams.\nAcross both areas, you will work closely with internal stakeholders to get answers, unblock issues, manage expectations, and keep work moving.\nWho the ideal candidate is\nThe ideal candidate is pragmatic, proactive, and comfortable owning complex integrations:\nHave experience implementing or supporting API- or SFTP-based integrations, ideally in fintech, payments, or SaaS.\nAre comfortable working directly and proactively with customers on technical topics and managing demanding stakeholders.\nCan explain technical concepts clearly to both technical and non-technical audiences.\nHave strong execution discipline - you build plans, track risks, manage dependencies, and follow through.\nProactively engage internal teams to get answers and move work forward.\nAre solution-minded and focused on outcomes, not theory.\nCan navigate a professional, matrix-driven culture that values personal relationships, trust, and blends skills with cultural fit.\nHave experience delivering high-touch support, dedicated assistance and complex project management\nRequired:\nStrong spoken and written English\nStrong spoken and written Italian (preferably native speaker)\nExperience working with APIs\nCustomer-facing technical experience\nAbility to manage multiple integration efforts in parallel\nNice to have\nPayments or financial services experience\nExperience with SQL or similar technical tools\n• Project management experience\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.","description_format":"text","description_chars":4275,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"Italian","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-08-24T00:00:00Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long 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