Senior Analyst, Technology Account Management (Real Time Payments, RTP)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

The TAM RTP role is to ensure timely delivery and execution of MasterCard's RTP Products & Services to operators and clients in the Philippines. This role involves direct interaction with operators, clients, and regional MasterCard functions to deploy RTP solutions successfully. Key responsibilities include providing support in technical and operational related matters, client implementation and onboarding, release management, and coordinating delivery priorities with stakeholders.

The Role

• Coordinate and provide support on the implementation, onboarding process, addressing technical questions and managing cross-functional partners
• Provide technical guidance, and ensure effective execution across all phases of the delivery process
• Assist in post-production support, including troubleshooting, reviewing logs, and supporting migrations and testing with clients and operators
• Act as one of the contacts for clients, operators, and cross-functional teams
• Support production migration for clients, address settlement-related issues, and ensure timely delivery of reports
• Facilitate release management coordination, support clients on regression testing and troubleshooting
• Conduct regular briefing sessions for clients, supported by internal management

All about you

• BSc Degree in Computer Science, Computer Engineering, Information System or related field
• Knowledge of Real Time Payment, especially technical integration would be highly preferred.
• Experience providing complex technical support for Payment solutions
• Experience integrating Payment solutions across multiple platforms and services.

• Knowledge of web technologies, APIs, and general payment systems

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.