Senior Site Reliability Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

To support our continued growth and success, we are seeking a Sr. Database Administrator to join our team and help take on new projects as Ethoca continues to grow. The role will report to the Manager of BizOps and will work closely with the architectural, development & operational teams in the reliable, secure delivery of Ethoca’s services. The role will focus on Ethoca’s scalability, security, availability and performance.

The ideal candidate will have a proven track record operating Software as a Service (SaaS) platforms in a production environment, ideally within the ecommerce space. They will possess a wide variety of technical experience covering database administration, database deployment, systems administration and cloud administration. A well-honed instinct for security and reliability is a must.

Responsibilities:

• Collaborate with cross-functional teams, including customers, project management, software engineering, and network operations, to gather database requirements, improve existing systems, and develop new systems.
• Install and upgrade database systems, ensuring smooth and efficient processes.
• Implement and maintain robust database security measures, adhering to industry standards and guidelines.
• Design and support 24x7 high-availability solutions for seamless database operations.
• Optimize database and server performance by analyzing and configuring physical server hardware, operating systems, and database software settings. Provide recommendations for upgrades and new systems.
• Develop and optimize database components, including queries, stored procedures, ETL processes, and conduct code reviews and optimizations to enhance performance.
• Execute database schema and code changes, perform bottleneck analysis, and ensure efficient server/database performance, including recovery and restores when needed.
• Plan for system growth and scalability to accommodate future requirements.
• Ensure compliance with vendor license agreements to maintain legal and operational integrity.
• Handle various reporting and data export/import tasks, working with different formats like CSV, XML, and unstructured data.
• Document the database environment, processes, and best practices to maintain a comprehensive knowledge base.
• Provide technical support and prompt problem resolution to address any database-related issues.
• Be available for production/on-call support to maintain continuous system availability and address emergencies effectively.
• Be willing to learn new technologies and assist with architecture and design.
• Work efficiently within a high security environment (Ethoca is PCI-DSS Level 1 certified)
• Communicate clearly and effectively to all levels of the organization.

Position Requirements:

• 5+ years of DB2 or PostgreSQL database administration experience
• 2+ years of Snowflake data warehouse administration and development experience
• Experience working with cloud PaaS database services.
• Jenkins, gitlab/git-bucket
• Linux/Unix experience
• Experience supporting highly available and fault tolerant systems.
• Participate in on-call shifts, our infrastructure runs 24/7
• Security knowledge & experience (Ex. Database Encryption/masking/Certificates/PKI/SSH/VPN)
• Expert problem solver by applying problem analysis methodologies.
• Computer Science or Engineering degree or equivalent experience

What Sets You Apart:

• Azure & AWS cloud technologies experience
• Experience on cloud database deployment using terraform.
• Azure Cosmos or similar database technology experience
• Desire to automate everything, automate anything
• Database development experience
• Networking experience (Ex. TCP/IP, UDP, Routing, Firewalls, load-balancers)
• Desire to document everything
• PCI-DSS or similar experience (ex. financial/government/healthcare)
• Understanding of the ITIL framework

• Familiarity with Java application support

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.