Senior Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager, BE&O

Job Description Summary

Who is Mastercard?

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

Technology at Mastercard

What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.

And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.

Mastercard’s Business Experimentation & Optimization (BE&O) team, part of the Services organization, is seeking a Senior Technical Program Manager to help drive the delivery of innovative, data-driven solutions at scale. Our team build high performance analytic products that enable businesses around the world to unlock greater value from their data and make smarter decisions. This role will ensure work is clearly defined, appropriately sized, prioritized, tracked, and delivered with consistency, transparency, and accountability across teams.

About the role

Drives execution of an outcome from inception through successful delivery of the services or domains, or an outcome that spans multiple teams and integrations across the enterprise

Works with multiple scrum/delivery teams to build/improve ways of working and identify and mitigate risks or issues that may impact the plan

Conducts meaningful retrospectives, creates action plans to implement changes at the team level; coordinates with other TPMs in the program to align and plan potential actions to be implemented across the program

Looks across the program to identify potential system efficiencies or process improvements, and suggests proactive strategies for consideration by program leadership

Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations. Report progress to teams and senior leadership in regular cadence, potentially representing segments of or the entire program

Looked to as first point of contact for your teams or business line/service and the source of truth for status, providing the correct information and associated data about the state of the project to the right audience at the right time with the right focus

Understands the business strategy and design approaches within product, program, or domain with depth to be credible and influential with teams they work with

All about you

Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership

Experience in building large scale enterprise technical or engineering programs and products from inception to delivery and experience articulating the impact using metrics.

Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (scrum, Kanban, etc.)

Experience with tools such as Jira, Confluence, Aha!, Power BI, MS Project or similar project management and collaboration platforms.

Help customers and the engineering teams make trade-off decisions by considering all data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution.

Proven track record of data-driven decision making and applying continuous improvement methodologies across teams

Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization

Expertise in Payments, IaaS, PaaS, huge plus if you have expertise in CI/CD, SQL databases, microservices APIs, and distributed systems operations in a DevOps model are a plus

Technical program delivery experience

Mastercard is an equal opportunity employer that values diversity and inclusion. Applicants will be considered and treated without regard to gender, gender identity, race, color, ethnicity, national origin, religion, sexual orientation, veteran or disabled status, or any other characteristic protected by applicable law.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.