{"id":44040,"url":"https://alion.io/job/mastercard-site-reliability-engineer-data-protection","title":"Site Reliability Engineer, Data Protection","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":254,"ghost_share":0.016,"stale_share":0.358,"repost_share":0.094,"time_to_fill_p50_days":21,"computed_at":"2026-10-16T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":108000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3074},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Bash","optional":false},{"name":"Bitbucket","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Jenkins","optional":false},{"name":"Linux","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SRE","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-05T00:00:00Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-16T22:57:20Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":72},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nSite Reliability Engineer, Data ProtectionMastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.\nOverview\nMastercard’s enterprise storage team is looking for a senior site reliability engineering to help advance our SRE capabilities across our data protection platform with a focus on the Commvault backup suite, CHEF automation, AI implementation, and backup storage technologies from VAST Data, NetApp, Oracle ZFS, and Dell/EMC Data Domain.\nThis individual will work closely with technology support teams and application teams to build monitoring and automation solutions to improve the application and infrastructure availability.\nKey questions for viable candidates:\n1. Have you resolved a complex application availability issue with monitoring and automation?\n2. Are you a self-starter with minimal direction and guidance?\n3. Have you ever been part of a team with diverse skills and experience located in different geographical locations/time zones?\nResponsibilities\nProvide ongoing support, implementation, and continuous improvement of the Commvault data protection environment to ensure operational stability, performance, and alignment with business requirements.\nRepresent enterprise storage team in project meetings and provide advice, status, training, and technical support\nAdminister, support, and maintain enterprise Monitoring tools in a multi-tier storage environment\nBuild Automation solutions using available tool sets and scripting languages (Ansible, Bitbucket, CHEF, Jenkins)\nMaintain design and support documents for all built solutions and processes\nTroubleshoots networking, Unix/Linux systems, and applications to identify and correct malfunctions and other operational problems utilizing associated Linux and UNIX command line and management tools.\nWork with our customers to understand the monitoring and automation requirements and implement solutions using available tool sets and scripting languages\nAs new technologies emerge and impact our environment, learn about these technologies very quickly and resolve any problems involved in integrating new technologies.\nMaintains a broad knowledge of state-of-the-art technology, equipment, and/or systems.\nThorough, adhering to critical processes even under stress\nSupport business disaster recovery procedures for assigned areas of responsibility.\nAccurately document duties and procedures to aid the department in cross-training and absentee coverage\nWork with technical engineering teams to manage and improve processes\nAll about you:\nFluent English communication skills, both written and verbal, with the ability to effectively collaborate and influence stakeholders across global teams and executive audiences.\nAdvanced expertise with the Commvault Data Protection Suite, including architecture, administration, optimization, and enterprise-scale data protection strategies.\nDeep technical knowledge of Linux/Unix and Windows operating systems, with extensive experience managing and supporting enterprise storage platforms, including Oracle ZFS, Data Domain, VAST Data, and NetApp.\nExperience with enterprise storage infrastructures, including SAN environments, HPE and NetApp storage arrays, and Brocade Fibre Channel networking technologies.\nAdvanced experience designing, implementing, and operating enterprise monitoring and observability solutions using platforms such as Grafana, Prometheus, and related technologies.\nStrong understanding of network architecture, protocols, security principles, and infrastructure design, with the ability to troubleshoot complex cross-platform issues.\nProficiency in automation, scripting, and software development using Python, Bash, and other modern programming languages to improve operational efficiency and platform reliability.\nProven ability to architect and implement automation solutions that reduce operational toil, improve scalability, and enhance service resiliency.\nExceptional analytical, troubleshooting, and problem-solving skills, with the ability to quickly diagnose and resolve highly complex technical challenges.\nStrong understanding of Site Reliability Engineering principles, including observability, incident management, root cause analysis, capacity planning, resiliency engineering, disaster recovery, and operational excellence.\nDemonstrated ability to lead multiple strategic initiatives simultaneously while effectively prioritizing competing business and technology demands.\nExcellent communication, presentation, documentation, stakeholder management, and project leadership skills.\nExperience working in large-scale enterprise environments with mission-critical systems requiring high availability, reliability, and performance.\nSelf-driven, highly adaptable, and continuously focused on learning emerging technologies and expanding expertise across adjacent technical domains.\nProven ability to influence technical direction across multiple engineering teams and drive adoption of best practices, standards, and reliability-focused initiatives.\nStrong organizational and time management skills, with the ability to operate effectively in fast-paced environments while maintaining a high level of quality and attention to detail.\n• Experience mentoring engineers and providing technical leadership across cross-functional teams in support of enterprise-wide reliability and infrastructure modernization initiatives.\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.","description_format":"text","description_chars":7114,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-08-05T00:00:00Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long 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