{"id":3756993,"url":"https://alion.io/job/mastercard-specialist-finance-services","title":"Specialist, Finance Services","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":186,"ghost_share":0.048,"stale_share":0.457,"repost_share":0.097,"time_to_fill_p50_days":27,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-04T17:18:26Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-12T04:04:55Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nSpecialist, Finance ServicesSpecialist, Finance ServicesMastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.\nOur decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.\nOverview\nThe Global Business Solutions Center’s (GBSC) mission is to be the partner of choice with stakeholders across Mastercard, enabling business operations efficiency, productivity, and growth. With over 1,100 professionals delivering more than 200 solutions across 10 locations, The GBSC is a powerhouse of innovation and strategic partnerships that combines operational excellence with a vision of what’s next. The Service Desk Operations function plays a pivotal role in advancing this mission within our inquiry solutions landscape operating across 3 regional hubs.\nThe Service Desk Operations Team is looking for a Senior Specialist to join our globally integrated team who will be catalyst for transformation and boundary-pushing operational excellence. We are at a critical inflection point on the journey to accelerate our knowledge management and human-centered AI capabilities and advance to future-proofed solutions. The ideal team member will have a proven track record of evolving operations through strong partnerships, automation and other continuous improvements to deliver operational excellence. This role offers a front-row seat to the future of finance service delivery - blending global teamwork, human-centered AI, and operational excellence.\nWe are seeking a forward-thinking Specialist who will lead operational excellence, champion digital transformation, and foster strong stakeholder partnerships. This role is ideal for someone passionate about evolving service delivery through knowledge management, automation, and human-centered AI.\nRole\nIn this position, you will:\nOversee day-to-day service desk operations, ensuring timely and effective resolution of inquiries across multiple channels (email, phone, chat) with a focus on first-touch resolution and customer satisfaction.\nDrives continuous improvement initiatives by identifying patterns, mining data for insights, and implementing proactive solutions that enhance the employee experience and operational efficiency.\nLeads efforts to optimize and evolve the knowledge base, leveraging AI and analytics to identify gaps, trends, and opportunities for self-service and automation.\nPartners with Tier 1 and Tier 2 teams, CX leads, and cross-functional stakeholders to deliver cohesive, end-to-end customer experience and identify opportunities for service enhancement.\nCoaches and mentors junior team members, fostering a culture of learning and technical upskilling to expand first-touch resolution capabilities.\nTranslate operational data into actionable business insights, contributing to strategic initiatives that improve service delivery, customer experience, and process efficiency.\nDraft, update, and validate SOPs, KBAs, FAQs, templates, decision trees, chatbot inputs, standard responses, and process documentation under established governance standards.\nEnsure assigned knowledge content is clear, accurate, searchable, user-friendly, and aligned with current policy, process, compliance, and control requirements.\nPromote consistent knowledge use across the team and flag outdated, conflicting, incomplete, or difficult-to-find guidance.\nValidate that assigned knowledge content is structured, reusable, and suitable for agent-assisted support, automated routing, chatbot responses, guided help, and future self-service options.\nFollow applicable data governance, access, and content-approval requirements when using AI-enabled or automation-supported solutions.\nAll About You\nThe ideal candidate for this position should:\n1+ Year Experience in shared services, Finance operations, internal service delivery, or a helpdesk environment; exposure to Accounts Payable, Accounts Receivable, Travel & Expense, Purchase Order Processing, or related Finance processes is preferred.\nStrong analytical and problem-solving skills, with experience using AI tools and predictive analytics.\nDemonstrated expertise in knowledge management and process optimization.\nExcellent communication and stakeholder management skills.\nProficiency in Oracle Financials and MS Office Suite; experience with case management systems preferred.\nHigh level of accuracy, attention to detail, and ability to work independently in a fast-paced environment.\nWorking knowledge of service desk operations, case management, knowledge management, process documentation, and customer support practices.\nAbility to translate process information into clear, concise, searchable, and reusable guidance for both team members and self-service users.\nDemonstrated willingness to support peers, share knowledge, receive direction, and follow through on assigned actions without creating unclear ownership or approval boundaries.\nCorporate Security Responsibility\nEvery person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that a successful candidate for this position must:\nAbide by Mastercard’s security policies and practices.\nEnsure the confidentiality and integrity of the information being accessed.\nReport any suspected information security violation or breach, and\n• Complete all periodic mandatory security training(s) in accordance with Mastercard’s guidelines.\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.","description_format":"text","description_chars":7166,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-04T17:18:26Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":27,"reasons":["conf:6","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/mastercard-specialist-finance-services","json_url":"https://alion.io/job/mastercard-specialist-finance-services.json","meta":{"generated_at":"2026-11-12T14:58:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31173,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":252},"rest":"https://alion.io/mcp/rest/get_company?id=252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmastercard-specialist-finance-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmastercard-specialist-finance-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmastercard-specialist-finance-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mastercard-specialist-finance-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmastercard-specialist-finance-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3756993}},{"tool":"search_jobs","arguments":{"company":"mastercard.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3756993},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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