{"id":3151230,"url":"https://alion.io/job/mastercard-specialist-program-management-customer-engagement","title":"Specialist, Program Management, Customer Engagement","company":{"id":252,"name":"Mastercard","domain":"mastercard.com","url":"https://alion.io/company/mastercard","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":161,"ghost_share":0.019,"stale_share":0.453,"repost_share":0.062,"time_to_fill_p50_days":27,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T12:22:44Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T09:25:50Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Our Purpose\nMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nTitle and Summary\nSpecialist, Program Management, Customer EngagementOur PurposeMastercard powers economies and empowers people in more than 200 countries and territories worldwide. Together with our clients, we help build a sustainable economy where everyone can prosper. We support a wide range of digital payment choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and global network combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.\nRole and Summary\nSpecialist, Program Management, Customer Engagement\nThe Consumer Acquisition & Engagement team is looking for a client-focused Product Management Specialist to manage customer-engagement and card-portfolio initiatives across multiple markets.\nThe role combines client relationship management, product and customer-engagement expertise, and hands-on delivery. The successful candidate will work with clients to understand their card-acquisition, engagement, usage and transaction objectives, translate those needs into relevant campaigns or solutions, and coordinate implementation with internal teams, vendors and external partners.\nThis is a hands-on role covering the full initiative lifecycle, from understanding the initial client need and developing the approach through implementation, reporting, financial settlement and follow-up. The successful candidate will be comfortable managing client relationships while remaining closely involved in operational and financial detail.\nThe role offers international exposure, visible ownership of client outcomes and the opportunity to contribute ideas that improve customer journeys, product performance and cardholder engagement. This reflects the multi-market, client-facing and delivery-focused scope confirmed during the intake.\nRole Responsibilities\nOwn day-to-day relationships with assigned clients and develop a strong understanding of their customer-engagement and card-portfolio objectives.\nTranslate client needs and customer insights into campaigns, product enhancements or practical engagement solutions.\nManage customer-acquisition, engagement, loyalty and promotional initiatives from initial requirements through implementation, monitoring, reporting and closure.\nSupport clients in improving card acquisition, customer engagement, card usage and transaction activity.\nUse customer, campaign and portfolio information to identify opportunities and develop practical recommendations.\nContribute to the development and enhancement of customer-facing products, propositions and experiences.\nCoordinate timelines, milestones, dependencies, risks and agreed actions across several parallel initiatives.\nPrepare reports, presentations and supporting documentation for clients and internal stakeholders.\nCoordinate agreements, campaign funding, budgets, costs and financial settlement with Finance, suppliers and relevant partners.\nMaintain accurate and timely campaign, financial and reporting documentation.\nPartner with Marketing, Advisors, Product, Managed Services, Finance and other teams to deliver coordinated client solutions.\nManage relationships with external vendors and partners involved in product, programme and campaign delivery.\nIdentify opportunities to improve customer journeys, campaign performance and existing delivery approaches.\nProactively address obstacles, resolve delivery issues and maintain clear communication between clients and internal teams.\nTake personal accountability for assigned clients, initiatives and agreed outcomes.\nAll About You\nDemonstrated experience owning client, customer or business-partner relationships.\nExperience delivering customer-engagement, product, portfolio, campaign or comparable client initiatives.\nAbility to translate client objectives and customer needs into structured actions or practical solutions.\nExperience managing work across the delivery lifecycle, including implementation, reporting and follow-up.\nAbility to combine client-facing responsibilities with detailed operational ownership.\nStrong organisational skills and the ability to manage several initiatives, priorities and deadlines in parallel.\nEvidence of independent problem-solving and personal accountability for outcomes.\nStrong communication, presentation and relationship-building skills.\nAbility to collaborate effectively with clients, internal stakeholders, external partners and suppliers.\nExperience working with budgets, suppliers, agreements, campaign funding or financial reconciliation.\nAbility to use customer, campaign or portfolio information to develop practical recommendations.\nCustomer-focused and commercially aware, with an interest in improving engagement and customer outcomes.\nExperience in banking, cards, payments, fintech, loyalty, CRM or portfolio management would support success in the role.\nExperience working across different markets or with international stakeholders would be beneficial.\nProactive, adaptable and comfortable operating independently after an initial onboarding period.\n• Strong spoken and written English for collaboration in an international environment.\nCorporate Security Responsibility\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\nAbide by Mastercard’s security policies and practices;\n\nEnsure the confidentiality and integrity of the information being accessed;\n\nReport any suspected information security violation or breach, and\n\nComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.","description_format":"text","description_chars":6306,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-23T12:22:44Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.884,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/mastercard-specialist-program-management-customer-engagement","json_url":"https://alion.io/job/mastercard-specialist-program-management-customer-engagement.json","meta":{"generated_at":"2026-10-28T13:20:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17954,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":252},"rest":"https://alion.io/mcp/rest/get_company?id=252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmastercard-specialist-program-management-customer-engagement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmastercard-specialist-program-management-customer-engagement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmastercard-specialist-program-management-customer-engagement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mastercard-specialist-program-management-customer-engagement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmastercard-specialist-program-management-customer-engagement"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3151230}},{"tool":"search_jobs","arguments":{"company":"mastercard.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3151230},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}