Sr. Specialist, Product Management, Disputes

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

The Disputes Solutions team is looking for a Senior Specialist, Product Owner to help shape and deliver Mastercard's next-generation disputes platform. This individual will play a critical role in defining product requirements, driving feature development, and ensuring the platform can successfully support both global capabilities and regional market needs across Mastercard's worldwide network.

Based in Dublin, this role will be embedded within a cross-functional product and engineering organization, partnering closely with Product Managers, Engineers, Architects, UX Designers, Data Scientists, Operations teams, and Regional stakeholders. The successful candidate will help evolve a scalable global platform while supporting the flexibility needed to address localized business requirements, regulatory considerations, customer expectations, and market-specific operational processes.

The ideal candidate is passionate about product development, thrives in agile environments, and enjoys translating complex customer, regional, and business needs into actionable product outcomes that can scale globally while supporting local market differentiation.

Role

In this role, you will:

• Own requirements and roadmap execution for key areas of Mastercard's next-generation disputes platform.
• Partner with global and regional stakeholders to gather, analyze, prioritize, and document customer, operational, regulatory, and business requirements.
• Help define platform capabilities that balance global standardization with the flexibility needed to support localized market requirements.
• Translate business needs into clearly defined epics, features, user stories, acceptance criteria, and measurable outcomes.
• Serve as Product Owner for an agile development pod, maintaining and prioritizing the product backlog to maximize customer and business value.
• Collaborate closely with Engineering and Architecture teams to ensure solutions align with platform strategy, extensibility, scalability, and regional deployment needs.
• Partner with Product Management leadership to support the evolution of a globally consistent disputes platform while enabling regional market customization where appropriate.
• Help drive adoption of AI-powered capabilities by identifying opportunities to improve operational efficiency, automate workflows, enhance decision-making, and improve customer experiences.
• Work with Data Science, Analytics, and Engineering teams to define intelligent automation, case management, and decision-support capabilities.
• Facilitate discovery workshops and stakeholder engagement sessions to uncover emerging market requirements and platform enhancement opportunities.
• Leverage customer feedback, operational analytics, market insights, and regional input to inform prioritization and roadmap decisions.
• Support release planning, testing, go-to-market readiness, and implementation activities across global and regional deployments.
• Monitor product performance and customer outcomes across markets, identifying opportunities for continuous improvement and increased adoption.
• Act as a customer advocate and champion agile product development practices throughout the delivery lifecycle.

All About You

The ideal candidate for this position should:

• Be passionate about building products that solve meaningful customer and business problems.
• Demonstrate strong product ownership and backlog management capabilities.
• Have experience translating complex business requirements into scalable product solutions.
• Possess strong stakeholder management skills and the ability to collaborate across global and regional teams.
• Be comfortable working with stakeholders across multiple geographies, time zones, and business functions.
• Have excellent communication skills and the ability to engage both technical and non-technical audiences.
• Demonstrate strong analytical and problem-solving capabilities using both qualitative and quantitative insights.
• Be capable of balancing global platform objectives with local market needs and customer requirements.
• Have experience working in agile product development environments.
• Be comfortable navigating ambiguity and driving clarity in rapidly evolving environments.
• Demonstrate curiosity and enthusiasm for leveraging AI and emerging technologies to improve customer experiences and operational outcomes.

Preferred Qualifications

• Experience building enterprise SaaS, platform, fintech, banking, or payments products.
• Knowledge of disputes, chargebacks, fraud management, case management, or transaction lifecycle processes.
• Experience supporting products deployed across multiple regions, markets, or countries.
• Understanding of how regulatory, operational, and customer requirements vary across global markets.
• Experience working with AI, machine learning, intelligent automation, or data-driven products.
• Familiarity with modern product development practices including discovery-led development and outcome-based roadmaps.
• Experience partnering closely with engineering organizations and technical teams.
• Exposure to platform modernization, digital transformation, or large-scale migration initiatives.
• Experience leveraging customer feedback and market insights to influence product direction.
• Experience working within financial services, payments, or other highly regulated industries.

Success Measures

The successful candidate will:

• Deliver impactful product capabilities that support Mastercard's disputes modernization strategy.
• Successfully evolve product capabilities that support both global platform objectives and localized market requirements.
• Create clear, actionable requirements that enable efficient and predictable delivery by engineering teams.
• Drive adoption of AI-powered capabilities that improve customer and operational outcomes.
• Deliver innovative product features that improve platform usability, efficiency, flexibility, and customer satisfaction.
• Build strong partnerships across Product, Engineering, Design, Operations, Customer Delivery, and Regional teams.
• Contribute to product strategy through customer insights, market trends, regional feedback, and data-driven recommendations.

• Drive measurable improvements in platform adoption, operational effectiveness, implementation scalability, and customer experience across global markets.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.