Technical Program Management II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

The Employee Digital Experience team is looking for a Technical Project Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. (This can change depending on the team you work on. Please revise as necessary.)

Role

• The Salesforce Technical Program Manager II (TPM L8) is responsible for orchestrating the delivery of complex, cross-functional Salesforce initiatives across multiple teams. This role ensures predictable execution, actively manages dependencies, and drives alignment across Product, Engineering, Architecture, and Business stakeholders.

Role Responsibilities

• Drive end-to-end delivery of Salesforce programs across Sales Cloud with connections into Marketing Cloud, and integration platforms.
• Own and maintain multi-team delivery plans aligned to release timelines and business commitments.
• Lead SAFe ceremonies and actively manage cross-team dependencies, risks, and sequencing across platform, integration, and data domains.
• Facilitate decision-making and trade-offs across stakeholders, ensuring timely resolution and clear documentation.
• Establish and maintain delivery artifacts including RAIDD logs, dependency maps, issue logs, and decision logs.
• Ensure alignment between Product (PM-T), Engineering, and Business stakeholders through proactive communication.
• Drive continuous improvement across delivery processes using metrics, retrospectives, and insights.
• Apply Salesforce platform expertise including understanding of declaratives, configurations, data models, integration patterns, and environment strategies to inform delivery execution.

All About You

• Proven ability to manage complex, multi-team technology programs within a SAFe or other Agile framework.
• Prefer experience with Salesforce platforms (Sales Cloud, Service Cloud, Marketing Cloud).
• Demonstrated ability to manage ambiguity and influence stakeholders without direct authority.
• Strong communication and facilitation skills with ability to drive alignment across diverse groups.
• Experience managing dependencies across engineering, platform, and data teams.
• Familiarity with Agile, Scrum, and release-based delivery models.
• Ability to use data and metrics to improve delivery predictability and performance.
• Strong technical understanding of system architecture, integrations, and data flows.

Key Performance Indicators

• Delivery predictability (commit vs complete).
• Dependency resolution effectiveness.
• Blocked work trends and resolution time.
• Decision cycle time and SLA adherence.

#LI-FT1Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges