{"id":1151662,"url":"https://alion.io/job/mastercontrol-account-manager","title":"Account Manager","company":{"id":679371,"name":"MasterControl","domain":"mastercontrol.com","url":"https://alion.io/company/mastercontrol","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":430},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-23T17:26:02Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T19:15:41Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About MasterControl:\nMasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers: to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate, and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.\nJOB SUMMARY:\nThe Account Manager (AM) is responsible for working with our existing emerging market customers in a consultative capacity to identify new opportunities for product growth. This is a sales position. The Account Manager’s Primary role is to find additional business opportunities by developing relationships with current customers within an assigned territory and creating strategic plans in partnership with their assigned customers. The AM works with Customer Success Managers and Associates to develop long-term strategies and specific campaigns. The AM builds and maintains relationships with existing customers through multiple strategies, including - but not limited to - campaigns, phone calls, e-mails, and on-site visits. The AM will work with their client accounts in relationship-based consultative engagements focused on discovery and understanding the client's needs better to determine how and which MasterControl solutions would best address their pain points and expand MasterControl into the clients’ organizations. This may include various tasks, including account reviews, proposing short-term and long-term projects, bringing the right MasterControl services resource, providing pricing quotes, product demonstrations, and participation in user conferences and sales/marketing campaigns at the direction of sales management.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nManage customers in a one-to-many approach with a scalable and growth mindset\nIn some cases, outbound customer prospecting for the development of targeted opportunities\nSpearhead customer relationship activities\nMaintain accurate customer account data in contact management software\nDevelop strategic plans to grow customer product use and uptake\nCreate, maintain, forecast, and report on opportunities using contact management software\nFacilitate new programs, messages, campaigns, and offerings specific to the emerging market\nTroubleshoot client issues and coordinate with needed MasterControl departments for resolution\nKNOWLEDGE, SKILLS, AND ABILITIES:\nSoftware sales and/or marketing experience is required\nExcellent communication skills, both written and oral, are required\nThe ability to understand, implement, create, and communicate standard operating procedures for job functions is required\nProficiency using MS Office (Word, Excel, PowerPoint), computer systems, and communication tools is required\nAbility to complete projects by critical deadlines\nKnowledge of the Life Sciences, Medical Devices, and Manufacturing industries is preferred.\nExperience with Salesforce is preferred\nPast software sales experience preferred\nMINIMUM REQUIREMENTS:\nAssociate degree in a technical or business discipline (preferred or equivalent experience)\nWork experience should include a minimum of 2 years in software sales or software sales support role.\nLife Science or Production/Manufacturing experience preferred\nPHYSICAL DEMANDS AND WORKING CONDITIONS:\nAbility to work non-standard hours\nSome travel as required (15%)\nAbility to operate a computer and work at a desk for extended periods\nBending, stooping, and lifting are required on occasion\nWhy Work Here?\n#WhyWorkAnywhereElse?\nMasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.\nWe work hard to develop and challenge our employees' skill sets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?\nMasterControl could be your next (and last) career move!\nHere are some of the benefits MasterControl employees enjoy:\nCompetitive compensation \nMedical \n401(k) plan with company match\nPTO packages that increase with tenure\nSchedule flexibility\nCompany parties and employee recognition programs\nDental/vision plans\nEmployer-paid life insurance policy \nMuch, much more!\nApplicants must be currently authorized to work in the United States on a full-time basis.\nMasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact  or call (801) 942-4000 and ask to speak with a member of Human Resources.\nEqual Opportunity Employer, including disability and protected veteran status","description_format":"text","description_chars":5372,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Scientific & Lab Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-09-23T17:59:00Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/mastercontrol-account-manager","json_url":"https://alion.io/job/mastercontrol-account-manager.json","meta":{"generated_at":"2026-09-26T01:16:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1222,"day_limit":5000,"remaining_today":3778,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}