{"id":3713291,"url":"https://alion.io/job/mastercontrol-director-account-management","title":"Director, Account Management","company":{"id":679371,"name":"MasterControl","domain":"mastercontrol.com","url":"https://alion.io/company/mastercontrol","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T19:21:30Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-12T15:39:30Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About MasterControl:\nMasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers: to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate, and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing, and postmarket surveillance. For more information, visit www.mastercontrol.com.\nSUMMARY\nThe Director of Account Management at MasterControl is responsible for leading a team of Account Managers in managing customer relationships, driving customer satisfaction, and supporting revenue growth. Key objectives include developing and executing account management strategies, fostering cross-functional collaboration, and ensuring customer retention.\nRESPONSIBILITIES\nOversee the Account Management team in managing customer relationships, understanding customer needs, and fostering customer growth.\nDevelop and implement account management strategies to ensure customer satisfaction, drive upsell opportunities, and achieve revenue targets.\nCollaborate with Sales, Marketing, Product, and Customer Success teams to align account management initiatives with company goals.\nMonitor customer health metrics, analyze customer data, and identify areas for improvement.\nProvide guidance and training to the Account Management team on product knowledge, account management best practices, and industry trends.\nEstablish and maintain account management best practices, processes, and policies to drive efficiency and effectiveness.\nManage the account management budget and allocate resources effectively across initiatives.\nServe as an escalation point for high-value accounts and critical customer issues.\nPREFERRED SKILLS\n10+ years of experience in account management, customer success, or a similar role.\nExperience leading and managing account management teams.\nStrong understanding of account management strategies and best practices.\nExcellent analytical, problem-solving, and communication skills.\nProven ability to develop and implement successful account management initiatives.\nExperience in budget management and resource allocation.\nKnowledge of account management technologies and platforms.\nBachelor's degree or equivalent combination of education, experience, and training.\nPHYSICAL DEMANDS AND WORKING CONDITIONS\nAbility to operate a computer and communicate effectively through various channels.\nWillingness to travel as needed for customer meetings and events.\nAs the Director of Account Management at MasterControl, you will be a key player in managing customer relationships, driving customer satisfaction, and supporting revenue growth. Your expertise in account management strategies, data analysis, and cross-functional collaboration will contribute to the overall success of the company and help achieve its goals. Your ability to lead a high-performing team and prioritize customer needs will be essential to maintaining strong customer relationships and promoting customer success at MasterControl.\nWhy Work Here?\n#WhyWorkAnywhereElse?\nMasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.\nWe work hard to develop and challenge our employees' skill sets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?\nMasterControl could be your next (and last) career move!\nHere are some of the benefits MasterControl employees enjoy:\nCompetitive compensation \nMedical \n401(k) plan with company match\nPTO packages that increase with tenure\nSchedule flexibility\nCompany parties and employee recognition programs\nDental/vision plans\nEmployer-paid life insurance policy \nMuch, much more!\nApplicants must be currently authorized to work in the United States on a full-time basis.\nMasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact  or call (801) 942-4000 and ask to speak with a member of Human Resources.\nEqual Opportunity Employer, including disability and protected veteran status","description_format":"text","description_chars":4865,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Scientific & Lab Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-11-04T00:02:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":9,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":8,"expected_fill_days":82,"reasons":["conf:0","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/mastercontrol-director-account-management","json_url":"https://alion.io/job/mastercontrol-director-account-management.json","meta":{"generated_at":"2026-11-12T18:43:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39398,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679371},"rest":"https://alion.io/mcp/rest/get_company?id=679371"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmastercontrol-director-account-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmastercontrol-director-account-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmastercontrol-director-account-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mastercontrol-director-account-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmastercontrol-director-account-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3713291}},{"tool":"search_jobs","arguments":{"company":"mastercontrol.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3713291},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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