{"id":2084227,"url":"https://alion.io/job/masterworks-telemetry-operations-manager","title":"Telemetry Operations Manager","company":{"id":174539,"name":"Masterworks","domain":"masterworks.com","url":"https://alion.io/company/masterworks","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google BigQuery","optional":false},{"name":"Looker","optional":false},{"name":"Notion","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-08T10:10:06Z","employer_posted_date":null,"last_verified_at":"2026-10-08T10:10:06Z","board_verified":false,"closed_at":null,"days_open":25,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":25},"description":"Telemetry Operations ManagerMASTERWORKS.AGENCY\nThe Telemetry Operations Manager owns the day-to-day health of Masterworks' client tracking ecosystem: 100+ active digital properties across a diverse nonprofit and Gloo capital partner portfolio. You'll deploy and maintain tracking tags, investigate conversion data gaps, support new client onboarding, and serve as first responder to telemetry issues raised by internal teams.\nWhat You'll OwnTag Operations & Maintenance\nMonitor and maintain Piwik PRO tracking configurations across 100+ client site instances, according to one of several standardized schemas to keep administration clean and efficient. This includes conversion events, goals, and e-commerce tracking\n\nWork with development contractors to deploy and update the Masterworks CDN-hosted telemetry stack as platforms evolve and clients change donation platforms, website stacks, or tracking requirements\n\nManage Piwik PRO tag configurations: tags, triggers, variables, and container publishes\n\nKeep client tagging synchronized when clients change websites, donation platforms, or ad account configurations\n\nMonitoring & QA\nReview daily and weekly telemetry monitoring alerts, identify gaps in results data collection, and triage issues by severity\n\nDebug conversion event failures, identifying issues between changing client technologies and our tracking interface\n\nVerify new tag deployments using live page inspection, browser developer tools, and Piwik reporting APIs\n\nContinue to build out AI/automated methods for monitoring client sites/configurations\n\nTelemetry Helpdesk\nServe as primary responder to telemetry tickets from Client Service, Project Management, Digital Media, Operations, and Gloo capital partner teams\n\nAnswer questions about Epiphany dashboard results, explain tracking behavior, and translate technical findings for non-technical teammates\n\nRun live tests against client donation systems using credit card, managing costs while verifying real world conversion events are being captured correctly\n\nEscalate and coordinate with the telemetry development contractor when issues require code-level resolution\n\nClient Onboarding Support\nSupport technical digital onboarding of new clients: configure Piwik site instances, set up ad platform pixels (Meta, Google Ads, Adform, The Trade Desk, Outbrain), and verify tracking end-to-end\n\nDocument client-specific tagging configurations, deployment notes, and testing guides in Notion\n\nParticipate in client-facing technical onboarding calls to explain Masterworks' tracking approach and platform requirements\n\nRegularly use and improve AI/automation systems to streamline onboarding process\n\nConsent Management/Governance\nResponsible for ensuring Gloo capital partners have the technical means to request and capture consent settings from web site visitors\n\nEnsure tracking for capital partner sites (and some client sites) conforms to Gloo corporate requirements to avoid legal liability for data collection practices\n\nOther Responsibilities\nMaintain client URL parameter sheets and support the Operations team with link testing workflows\n\nInvestigate and resolve source code ingestion issues\n\nWhat We're Looking ForRequired\n3–5 years of hands-on digital analytics or tag management experience\n\nStrong working knowledge of Google Tag Manager, building and managing tags, triggers, variables, and container structures\n\nExperience with a web analytics platform (Piwik PRO, GA4, Adobe Analytics, or similar), configuring goals, events, and e-commerce tracking\n\nAbility to debug tracking issues using browser developer tools, including reading the network tab, inspecting the dataLayer, and following event chains\n\nComfortable managing multiple client contexts simultaneously without losing the thread (documentation is key here!)\n\nClear written communication, you'll regularly explain technical findings to non-technical teammates and clients using Slack, email, and Fibery\n\nStrongly Preferred\nExperience with Piwik PRO specifically (tag management, reporting, consent management)\n\nFamiliarity with programmatic and paid social ad platform pixels: Meta, Google Ads, Adform, The Trade Desk\n\nUnderstanding of CRM source code tracking and UTM parameter schemas\n\nBasic SQL or data inspection skills (BigQuery, Looker, or similar)\n\nExperience in an agency environment managing multiple client accounts\n\nNice to Have\nFamiliarity with RudderStack or other CDPs\n\nHTML/CSS/JavaScript proficiency\n\nExperience with nonprofit donation platforms\n\nSalary: $80k-$100k DOEOriginally posted on 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