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We are looking for a Global Operations Specialist to help us handle member escalations spanning trust & safety and support policy.\nOur Global Operations team investigates safety issues, abuse, bugs & app functionality issues on many of Match Group’s platforms, along with enforcing Community Guidelines and Terms of Service.\nHow you'll make an impact:\nProtect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the user experience across multiple dating app platforms\n\nInvestigate, troubleshoot, and drive our most sensitive, complex escalations to resolution, spanning topics across Trust & Safety and member support\n\nInvestigate bug and app functionality reports and work with Engineering to help them resolve issues\n\nCollect user feedback on new product and feature rollouts\n\nBe comfortable dealing with high-pressure issues, gray areas, and policy/process changes\n\nAddress sensitive content issues (graphic content, hate speech, etc.)\n\nCommunicate & co-ordinate with cross-functional partners across Trust & Safety, Engineering, Comms, Marketing, Legal, outsourced partner teams and more\n\nContribute to or own organizational projects and consistently drive process improvements to support the team’s goals and objectives.\n\nWe may be a Match if:\nBachelor's degree or higher, or equivalent experience\n\nMinimum of 2+ years in a similar role\n\nBasic knowledge of Zendesk\n\nAbility to understand and summarize complex cases quickly\n\nOutstanding analytical skills and excellent judgment\n\nHighly flexible and adaptable\n\nAbility to multitask, keep up with large volumes of emails in a fast-paced environment\n\nOutstanding time management and prioritization skills\n\nQuick learner\n\nGreat teammate\n\nTech savvy\n\nStrong attention to details\n\nAbility to use critical thinking and logic to isolate and resolve issues\nPassion for helping 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