{"id":1592686,"url":"https://alion.io/job/matchtech-customer-supply-coordinator","title":"Customer Supply Coordinator","company":{"id":2073484,"name":"Matchtech","domain":"matchtech.com","url":"https://alion.io/company/matchtech-com","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":16,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":35000,"currency":"GBP","period":"year","gross":null,"usd_annual":46816},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T09:16:23Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Our client, a leading healthcare business with an international customer base, is seeking a Customer Supply Coordinator to join its procurement and supply chain team in North West London. This permanent role is responsible for supporting end-to-end order fulfilment, maintaining high customer service levels and helping ensure products are delivered on time and in full.\nKey Responsibilities:\nManage the fulfilment process for a portfolio of customers or SKUs, from sales order processing through to invoicing and returns.\nBuild effective relationships with retailers, distributors and customer supply chain teams to support service performance and joint business objectives.\nCoordinate customer service and supply plans, resolving order, delivery and product availability issues promptly.\nWork closely with commercial, planning, logistics, finance and warehouse teams to support seamless order fulfilment.\nMaintain accurate product, pricing, promotional and customer master data across relevant systems.\nMonitor and improve processes covering sales order processing, stock allocation, invoicing, claims and returns.\nTrack key performance indicators, including OTIF, case fill rate, cost-to-serve, forecast accuracy and on-shelf availability.\nAnalyse customer and EPOS data to identify service improvements, support risk mitigation and provide insights to demand and supply planning teams.\nJob Requirements:\nUnderstanding of supply chain and order fulfilment processes, including order accuracy, stock allocation and timely delivery.\nKnowledge of order-to-cash processes, inventory flows and basic supply chain principles.\nStrong customer service skills, with clear communication and the ability to manage complaints and resolve issues professionally.\nExperience in end-to-end order management, including order entry, tracking, amendments and returns.\nUnderstanding of ERP systems such as SAP, Oracle, NetSuite or similar platforms.\nAbility to collaborate effectively with Sales, Finance, Logistics, Planning, Warehouse and customer teams.\nUnderstanding of stock availability, backorders, inventory reconciliation, logistics coordination and service level reporting.\nA flexible, learning-focused approach, with an interest in continuous improvement and changing systems or processes.\nBenefits:\n24 days' annual leave plus bank holidays, increasing to 27 days after five years' service.\nPrivate medical insurance and Bupa dental cover.\nStaff discount on company products.\nSkills training and a health and wellbeing programme.\nPension contributions and sick pay support.\nEnhanced maternity and paternity leave.\nFree on-site parking, electric vehicle charging and workplace refreshments.\nCompany events and two charity days each year.\nIf you have experience in supply chain customer service, order fulfilment and cross-functional coordination, this is an excellent opportunity to develop your career within an innovative and internationally established 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