{"id":1591896,"url":"https://alion.io/job/matchtech-it-support-analyst","title":"IT Support Analyst","company":{"id":2073484,"name":"Matchtech","domain":"matchtech.com","url":"https://alion.io/company/matchtech-com","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":42},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-02T20:00:06Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"We're looking for a highly capable VIP IT Support Analyst to deliver a premium, \"white-glove\" IT experience to senior stakeholders and business leaders. This is a hands-on, highly visible role, combining Service Desk, onsite and field support across Warrington and nearby locations.\nWhat You'll Do\nProvide high-touch IT support to VIP and executive users\nOwn and resolve incidents end-to-end across L1-L3 support\nDeliver onsite support for devices, M365, collaboration tools, AV and meeting rooms\nSupport business-critical meetings, events and senior stakeholder needs\nManage tickets via ServiceNow, ensuring clear communication and SLA adherence\nCollaborate with wider IT teams and partners to resolve complex issues\nContribute to service improvement, knowledge sharing and user guidance\nWhat You'll Bring\nProven experience in VIP / End User / Service Desk support\nStrong troubleshooting across Windows, Microsoft 365 and enterprise tools\nExperience with ServiceNow (or similar ITSM tools) and ITIL practices\nKnowledge of Teams, AV, meeting room and collaboration technologies\nExcellent communication skills and confidence working with senior stakeholders\nExposure to Intune, SCCM, Active Directory, Azure and networking basics\nA proactive, calm and professional approach in fast-paced environments\nKey Details\n Location: Warrington (onsite, 5 days per week)\nTravel: Required to customer sites\nOn-call: May be required\nEligibility: Must hold a British passport (SC clearance eligible)\nCommute: Ideally within 30-45 minutes of Warrington","description_format":"text","description_chars":1537,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T16:30:05Z"}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.185,"p_room":0.72,"age_days":50,"expected_fill_days":93,"reasons":["conf:13","agency","win:mid","crowd:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/matchtech-it-support-analyst","json_url":"https://alion.io/job/matchtech-it-support-analyst.json","meta":{"generated_at":"2026-10-03T02:14:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2435,"day_limit":5000,"remaining_today":2565,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}