{"id":4282585,"url":"https://alion.io/job/matchtech-service-design-and-transition-manager","title":"Service Design and Transition Manager","company":{"id":2073484,"name":"Matchtech","domain":"matchtech.com","url":"https://alion.io/company/matchtech-com","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":38,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-13T20:51:37Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T20:51:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Our client, a public sector organisation within the public sector, is seeking a Service Design and Transition Manager to join its Service Architecture Design and Introduction function on a contract basis. The role will focus on designing and transitioning reliable, proportionate and affordable IT services that support business needs across multiple suppliers, platforms and support arrangements.\nKey Responsibilities:\nDesigning and documenting new IT services in line with business requirements and organisational standards\nEmbedding service design and transition principles into technology projects\nDeveloping comprehensive service designs that incorporate Enterprise Services capabilities and external suppliers\nEnsuring suitable support arrangements are established before services transition into live operation\nManaging the safe and structured transition of projects into live service\nWorking closely with project teams, service management functions and wider Enterprise Services teams\nOnboarding and coordinating third-party suppliers as part of service design and transition activity\nContributing to service management standards, good practice and continual service improvement\nJob 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