{"id":1592254,"url":"https://alion.io/job/matchtech-technical-service-delivery-manager","title":"Technical Service Delivery Manager","company":{"id":2073484,"name":"Matchtech","domain":"matchtech.com","url":"https://alion.io/company/matchtech-com","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Luton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":93,"max":93,"currency":"GBP","period":"day","gross":null,"usd_annual":30750},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-03T11:14:43Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Technical Service Delivery Manager - Defence (Ref: 1782)\n\nContract initially until 28/02/2027\nLuton (1-2 days onsite per week, rest remote)\n£92.66ph, UMB inside IR35\n\nImportant:\nSC level Security Clearance must be in place on submission due to urgency of contract\nThis contract is working on \"UK Eyes Only\" projects, meaning you have to be sole British in order to be suitable.\nWe are seeking an experienced Technical Service Delivery Manager to support the delivery of technical services within a Defence environment. The successful candidate will act as the interface between engineering teams and stakeholders, ensuring effective service delivery, continuous improvement, and operational excellence.\nKey Responsibilities:\nManage technical incidents through to resolution, ensuring timely progression of tickets and clear stakeholder communication.\nMap, review, and optimise end-to-end business and technical processes to improve service delivery and operational efficiency.\nIdentify opportunities for technical solutions and recommend improvements to ways of working.\nProvide consultancy and guidance to the engineering community on service management best practices and process improvements.\nCollaborate with cross-functional teams to drive service performance, resolve complex issues, and implement sustainable solutions.\nMonitor service metrics, identify trends, and support continual service improvement initiatives.\nKey Skills & Experience:\nStrong Service Delivery Management experience within a Defence or secure environment.\nExcellent process mapping and business process improvement skills.\nProven experience managing incidents, service requests, and technical support activities.\nAbility to analyse issues, recommend pragmatic technical solutions, and drive continuous improvement.\nStrong stakeholder management, communication, and consulting skills with the ability to influence engineering teams.\nExperience working within ITIL-based service management environments is desirable.","description_format":"text","description_chars":1993,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T16:31:03Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.539,"p_room":1,"age_days":25,"expected_fill_days":90,"reasons":["conf:9","agency","velocity","win:early","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":{"stated_usd_annual":30750,"is_top_pay":false},"html_url":"https://alion.io/job/matchtech-technical-service-delivery-manager","json_url":"https://alion.io/job/matchtech-technical-service-delivery-manager.json","meta":{"generated_at":"2026-10-04T01:44:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2329,"day_limit":5000,"remaining_today":2671,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}