{"id":3981344,"url":"https://alion.io/job/mate-precision-technologies-customer-service-representative","title":"Customer Service Representative","company":{"id":3201403,"name":"Mate Precision Technologies","domain":"mate.com","url":"https://alion.io/company/mate-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Anoka, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-09T19:14:39Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T11:06:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nCustomer Service Representative\nAnoka, MN\nDescription\nAre you a customer-focused professional who takes pride in delivering accurate, timely, and high-quality service? Do you enjoy problem-solving, building relationships, and working in a fast-paced environment? At Mate Precision Technologies, we Respect, Support, and Inspire metalworking professionals worldwide-and we’re looking for a Customer Service Representative to join our team.\nIn this role, you will support customer operations through order and quote processing, account management, and responsive communication. You’ll work closely with internal teams to ensure accuracy, efficiency, and a high level of customer satisfaction.\nIf you’re motivated by collaboration, attention to detail, and continuous improvement, this is an excellent opportunity to grow your career with a company that values both performance and people.\nRequirements\nWhat You’ll Do\nAs a Customer Service Representative, you will:\nCustomer Support & Order Management\nProcess customer orders and quotes accurately and efficiently using internal systems\nRespond to inquiries regarding new and existing orders in a timely and professional manner\nRemain available for incoming calls and ensure prompt acknowledgment and resolution of customer requests\nMaintain accurate and up-to-date customer accounts, including contact and tooling information\nDocument all customer interactions to ensure reliable records for both customers and internal teams\nProduct Knowledge & Problem Solving\nDevelop and maintain a strong understanding of the company’s product lines, features, and applications\nContinuously expand knowledge of new products and updates to existing offerings\nUse product and system knowledge to troubleshoot customer concerns and provide effective solutions\nProvide accurate and timely pricing across all product families\nSystems & Process Adherence\nLearn and follow departmental procedures, systems, and process improvements\nEnter and manage data accurately within order entry and Enterprise Resource Planning (ERP) systems\nFollow Customer Service Department Guidelines and internal resources for policies and procedures\nTeam Collaboration & Company Values\nCollaborate cross-functionally with internal teams to ensure timely delivery and customer satisfaction\nDemonstrate professionalism in all interactions-via phone, email, and in person\nMaintain a positive attitude while showing respect to customers and colleagues\nContribute to a culture of respect, support, and continuous improvement\nMeet and maintain performance expectations established by management\nPerform additional duties as assigned\nWhy Mate?\nSee what our employees say about working here!\nRequirements\nWhat You’ll Bring\nHigh school diploma or equivalent required\n6-12 months of customer service experience and/or training, or equivalent combination of education and experience\nStrong written and verbal communication skills in English\nDemonstrated professional writing ability\nStrong and accurate typing skills with efficient computer use\nProficiency in Microsoft Office applications (Excel, Word, Outlook) and experience with ERP or contact management systems\nAbility to calculate numerical figures such as discounts, percentages, and basic measurements\nStrong attention to detail, organization, and problem-solving skills\nAbility to work independently while collaborating in a team environment\nCustomer-focused, dependable, and adaptable mindset\nBilingual skills are a plus, depending on role\nWhy You’ll Love Working at Mate\nCompetitive hourly pay of $24.25 - $29.16 based on experience\nStable, full-time schedule (Monday-Friday, 9:00 AM - 5:30 PM)\nComprehensive Benefits: Medical, Dental, Vision, Life Insurance, Short- & Long-Term Disability, PTO, Paid Holidays, and more\n401(k) with employer match and profit-sharing plan\nTuition Reimbursement up to $5,250 / year\nOpportunities for training and professional development\nCollaborative environment focused on precision, innovation, and customer satisfaction\nPhysical Requirements and Work Environment\nAbility to sit for extended periods while working at a computer\nCapable of lifting up to 15 pounds as needed\nWork environment typically involves a moderate noise level\nAbout Mate Precision Technologies\nHeadquartered in Anoka, Minnesota, Mate Precision Technologies is a global leader in metalworking solutions, serving customers in more than 85 countries. Since 1962, we’ve built our reputation on precision, integrity, and partnership-empowering our employees and customers to achieve more.\nReady to deliver exceptional service and grow your career?\nApply today to become our next Customer Service Representative at Mate Precision Technologies.\nSalary Description\n$24.25-$29.16","description_format":"text","description_chars":4745,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Metal Fabrication"],"lifecycle":[{"event":"open","at":"2026-11-09T19:52:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/mate-precision-technologies-customer-service-representative","json_url":"https://alion.io/job/mate-precision-technologies-customer-service-representative.json","meta":{"generated_at":"2026-11-11T16:35:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31375,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3201403},"rest":"https://alion.io/mcp/rest/get_company?id=3201403"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmate-precision-technologies-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmate-precision-technologies-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmate-precision-technologies-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mate-precision-technologies-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmate-precision-technologies-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3981344}},{"tool":"search_jobs","arguments":{"company":"mate.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3981344},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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