{"id":1024541,"url":"https://alion.io/job/materialise-technical-onboarding-specialist","title":"Technical Onboarding Specialist","company":{"id":54388,"name":"Materialise","domain":"materialise.com","url":"https://alion.io/company/materialise","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Git","optional":false}],"status":"live","first_seen_at":"2026-09-18T09:59:49Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-13T00:58:33Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"At Materialise Software, we believe that better manufacturing starts with smarter, more connected workflows. If you’re passionate about helping companies make additive manufacturing more efficient, scalable, and reliable, you’ll love being a part of this team. Through the software we develop, organizations are managing the entire additive manufacturing process more efficiently and achieving the highest 3D printing standards.\nThe Technical Onboarding Specialist plays a key role in guiding customers through the full onboarding journey, from contract signature to successful go-live and adoption.\nYou will work closely with new and existing customers to ensure a smooth onboarding experience, support technical setup and configuration, and help customers achieve their business goals using our platform.\nThis is a customer-facing technical onboarding role, not a ticket-based customer support position. It combines customer engagement, technical configuration, project coordination, troubleshooting, and documentation.\n\nKey Responsibilities\nOwn the end-to-end onboarding process from contract signature to go-live, including kickoff, requirements gathering, configuration, validation, deployment, and post-launch adoption review.\n\nConfigure and integrate the platform based on customer-specific workflows, system requirements, and use cases.\n\nLead validation and go-live activities, guiding customers through the validation environment, obtaining production sign-off, and ensuring deployment is completed within the agreed timeline.\n\nMaintain accurate technical documentation, including Design History Files (DHF), configuration records, and change requests.\n\nContribute to a shared library of templates and accelerators to improve onboarding efficiency and scalability.\n\nMonitor customer adoption and onboarding progress, sharing insights with Account Managers and Sales Engineers to identify risks, surface upsell opportunities, and support customer success reviews.\n\nSupport customers after go-live by troubleshooting issues, managing escalations, and ensuring a smooth handover to Account Management for long-term success.\n\nSupport pre-sales activities by completing security and compliance questionnaires and partnering with Account Managers and Application Engineers to communicate platform capabilities to prospective customers.\n\nQualifications\nAt least 3-5 years of experience in a customer-facing role.\n\nConfident communication and presentation skills.\n\nHighly organised, with strong attention to detail and the ability to manage multiple customer accounts and priorities simultaneously.\n\nStrong technical aptitude and the ability to quickly learn new systems and technologies.\n\nSolid understanding of the software development lifecycle (SDLC).\n\nCustomer-focused mindset with a genuine enthusiasm for helping customers succeed and the ability to manage enquiries with confidence and empathy.\n\nWorking knowledge of JSON and Git, including the ability to read, write, and troubleshoot JSON configuration files and familiarity with Git for version control.\n\nHighly Desirable\nStrong documentation skills with a high degree of accuracy.\n\nPrevious experience in a SaaS (Software as a Service) environment is a significant advantage.\n\nWhat’s waiting for you\nWork that matters \nThe technology we build at Materialise pushes the boundaries. You’ll find pride in building something that matters, whether you designed it, printed it, or shipped it. No matter your role, we unlock new possibilities to build a better and healthier world every day.\nAt Materialise, we expect you to think about the customer, not just the task. You push for better solutions and care about the difference your work makes.\nA people-centered space \nWhen you join Materialise, you join a group of colleagues invested in you, not just your work. From your own team to a department across the world, you’ll find a sense of belonging with people who help without being asked, challenge you, and have your back.\nAt the same time, we expect you to invest in the people around you - not just your own work - to make the group stronger than the sum of its parts.\nAn environment of trust \nAs a company of innovators, we know how crucial autonomy is in your work. When we hire you, we trust in your expertise, giving you space to organize your tasks, work flexibly, and make your own calls.\nAt Materialise, we expect you to deliver on that trust and keep your commitments.\nA career ready to build \nWhen you see opportunities for your career to grow at Materialise, we encourage you to go for them. People shape a fulfilling career at their own pace here.\nAt Materialise, we expect you to take initiative in your own development. Don’t wait for someone else to plan your career. Step into the space and make it count.\nMake a difference together with the Software team.","description_format":"text","description_chars":4836,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","3D Printers & Additive Manufacturing","Orthopedic & Spine Implants"],"lifecycle":[{"event":"open","at":"2026-09-18T09:59:49Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.846,"p_room":0.55,"age_days":55,"expected_fill_days":50,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/materialise-technical-onboarding-specialist","json_url":"https://alion.io/job/materialise-technical-onboarding-specialist.json","meta":{"generated_at":"2026-11-13T08:28:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17562,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54388},"rest":"https://alion.io/mcp/rest/get_company?id=54388"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaterialise-technical-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaterialise-technical-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaterialise-technical-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/materialise-technical-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaterialise-technical-onboarding-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1024541}},{"tool":"search_jobs","arguments":{"company":"materialise.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1024541},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}