# Technical Onboarding Specialist

At Materialise Software, we believe that better manufacturing starts with smarter, more connected workflows. If you’re passionate about helping companies make additive manufacturing more efficient, scalable, and reliable, you’ll love being a part of this team. Through the software we develop, organizations are managing the entire additive manufacturing process more efficiently and achieving the highest 3D printing standards. The Technical Onboarding Specialist plays a key role in guiding customers through the full onboarding journey, from contract signature to successful go-live and adoption. You will work closely with new and existing customers to ensure a smooth onboarding experience, support technical setup and configuration, and help customers achieve their business goals using our platform. This is a customer-facing technical onboarding role, not a ticket-based customer support position. It combines customer engagement, technical configuration, project coordination, troubleshooting, and documentation. Key Responsibilities Own the end-to-end onboarding process from contract signature to go-live, including kickoff, requirements gathering, configuration, validation, deployment,

- **Id**: 1024541
- **Url**: <https://alion.io/job/materialise-technical-onboarding-specialist>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Kuala Lumpur, Malaysia
- **Countries**: MY
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-18T09:59:49Z
- **Employer posted date**: 2026-09-18
- **Last verified at**: 2026-11-13T00:58:33Z
- **Board verified**: yes
- **Days open**: 55
- **Description format**: text
- **Description chars**: 4836
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: CAD, PLM & BIM Software, 3D Printers & Additive Manufacturing, Orthopedic & Spine Implants

## Company

- **Id**: 54388
- **Name**: Materialise
- **Domain**: materialise.com
- **Url**: <https://alion.io/company/materialise>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

## Salary estimate

- **Min usd**: 9000
- **Max usd**: 23000
- **Period**: year
- **Method**: global_role_cell_scaled_by_country
- **Sample n**: 1152

## Technologies

- **Git** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 55

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Malaysia** — Iso: MY; Kind: country

## Lifecycle

- Event: open; At: 2026-09-18T09:59:49Z

## Liveness

- **Score**: 47
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.846
- **P room**: 0.55
- **Age days**: 55
- **Expected fill days**: 50
- **Reasons**: conf:1, velocity, win:tail
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.