{"id":3841463,"url":"https://alion.io/job/materion-customer-support-specialist","title":"Customer Support Specialist","company":{"id":1934364,"name":"Materion","domain":"materion.com","url":"https://alion.io/company/materion","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":10,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-05T23:01:18Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T17:53:57Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Materion, everyone is included, respected and offered opportunity to grow. Join us!\nThe Customer Support Specialist (CSS) is responsible for delivering accurate quotations, ensuring order and acknowledgment integrity, communicating delivery status proactively, supporting escalations, and maintaining strong relationships across designated house accounts.\nYou will have an opportunity to:\nAct as liaison between Materion customers, outside sales, product management, engineering, quality and manufacturing. Develop good rapport with external and internal customers.\nManage the quoting lifecycle by assembling detailed information from the respected parties, such as Product Management, Supply Chain, T&I, Engineering, and Legal. Check customer addresses, special instructions, and shipping methods. Apply correct payment and shipping terms.\nUtilize Materion business systems in the preparation of quotes and dissemination of information pertinent to our business. Check customer addresses, special instructions, and shipping methods. Apply correct payment and shipping terms.\nEnsure all customer inquiries include required technical and commercial details\nConfirm customer purchase orders are accurate by identifying discrepancies, such as terms, specifications, pricing, volume, special instructions and commercial conditions are validated and correctly captured.\nProvide proactive updates regarding delivery schedules, delays, changes, and execution risks to applicable parties to maintain accurate promise dates.\nDeliver exceptional customer service by answering technical questions on products, expedite orders, and manage credit problems and customer complaints. Prepare change order forms. Inform customers of late orders.\nProvide backup assistance for outside Sales staff and other areas as needed.\nKeep the Company informed on competitive products, promotional matter, sales techniques, pricing, and market policies.\nFollow up on open customer issues until full resolution. \nDrive continuous improvement by analyzing monthly KPI trends and identifying opportunities to enhance service levels, efficiency, and process consistency.\nHighlight recurring issues, propose actionable improvements, and provide data-driven insights to management that support operational excellence and customer experience enhancement.\nServe as the primary Customer Support contact for assigned house accounts.\nundefined\nRequirements:\nAssociate degree in business or in a technical field with 2 years of experience, bachelor's degree, or 4 years' experience in lieu of degree.\nMinimum of 3 years of related experience including customer service preferred.\nTechnical background preferred.\nWillingness to learn and drive to meet results. Self-starter and ability to work independently and collaboratively with others.\nDemonstrated strong attention to detail and organizational skillsWorking experience with Microsoft Excel, Word, Power Point and Teams.\nDemonstrated ability to communicate clearly, professionally, and effectively, both written and verbally. \nThe selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR).\nThe candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on Materion’s determination that it will be able to obtain an export license in a time frame consistent with Materion’s business requirements.\nMaterion Corporation and its subsidiaries (the “Company”) is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also the Company’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.\nApplicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.\nMaterion’s Veteran Employee Resource group supports veterans and promotes the benefits of hiring veterans in the workplace. We honor all those who have served and are a military friendly company. Veterans are encouraged to apply and military experience and skills are transferrable to Materion careers.\nPlease provide complete information. An incomplete application may affect your consideration for employment.","description_format":"text","description_chars":5952,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advanced Materials","Metals & Metallurgy"],"lifecycle":[{"event":"open","at":"2026-11-05T23:01:18Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":3,"expected_fill_days":39,"reasons":["conf:8","stale_co","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/materion-customer-support-specialist","json_url":"https://alion.io/job/materion-customer-support-specialist.json","meta":{"generated_at":"2026-11-09T18:39:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3588,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1934364},"rest":"https://alion.io/mcp/rest/get_company?id=1934364"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaterion-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaterion-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaterion-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/materion-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaterion-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3841463}},{"tool":"search_jobs","arguments":{"company":"materion.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3841463},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}