{"id":748686,"url":"https://alion.io/job/matia-customer-success","title":"Customer Success","company":{"id":678954,"name":"Matia","domain":"matia.io","url":"https://alion.io/company/matia","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-06-04T16:04:50Z","employer_posted_date":"2026-06-04","last_verified_at":"2026-10-31T16:12:19Z","board_verified":true,"closed_at":null,"days_open":149,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":148},"description":"About Matia\nMatia is at the forefront of the DataOps revolution, building a unified platform that streamlines data management from end-to-end. We empower data teams with seamless ingestion, reverse ETL, comprehensive observability, and intuitive data cataloging, enabling faster, smarter decisions with significantly less tool sprawl. Backed by leading investors and trusted by data teams at companies like Ramp, Drata, Recharge, and more.\nKey Responsibilities\nDesign and run onboarding for every new customer, getting them live, connected, and seeing value within 30 days\n\nOwn renewals across the full book, identify risk proactively before the customer tells you\n\nTrack usage signals to spot expansion opportunities and work with sales to act on them\n\nBuild process & Run QBRs and health check cadences that keep Matia tied to customer outcomes\n\nTranslate customer feedback into specific, actionable product input, patterns across accounts, not just one-off requests\n\nDefine the CS foundation: health scores, success metrics, escalation paths, and sales handoff process\n\nSet up the tooling and document everything so this role can scale\n\nElevate our best customers and pass off to marketing and sales to develop content and capture stories\n\nWhat We're Looking For\n3-6 years in B2B SaaS Customer Success with a track record of owning a book of business\n\nEarly stage startup experience: You thrive in early-stage startup environments (Seed - Series A), comfortable with ambiguity and change.\n\nExperience with Mid-Market and Enterprise customers and building customers journeys that mirror their experiences\n\nTechnically fluent - you have worked with technical personas before and understand how to speak to them; you don’t need to be an engineer\n\nBuilder mindset, comfortable with ambiguity, you identify gaps and fill them\n\nClear, confident communicator who earns customer trust quickly\n\nBonus: background at a DataOps, ETL, observability, or data platform company\n\nNice to haves\nData fluent, you understand how pipelines work, what ETL means, and why an observability failure matters; you can hold a credible conversation with a data engineer without writing SQL\n\nExperience as an account manager or in a sales role\n\nSolid understanding of customer success ops and what’s needed\n\nHow to Apply\nPlease submit your application through our company’s job board.\nThis role requires candidates to be legally authorized to work in the United States without company sponsorship now or in the future.\nMatia Inc is an equal opportunity employer. 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