{"id":524917,"url":"https://alion.io/job/matic-robots-robotics-customer-success-intern","title":"Robotics Customer Success Intern","company":{"id":94410,"name":"Matic Robots","domain":"maticrobots.com","url":"https://alion.io/company/matic-robots","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":19,"ghost_share":0.368,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Menlo Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T02:30:04Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-29T13:02:21Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":51},"description":"Company Overview\nEach year, 2.5 trillion hours are spent on household chores. At Matic, we’re on a mission to recapture that lost time, and we’re doing it by revolutionizing home robotics.\nOur first product, also called Matic, is a Wall-E-esque floor cleaning robot. We've built what amounts to \"full self-driving in the home” with real-time 3D mapping, adaptive path-tracking, and a precise semantic understanding of the home. Our breakthroughs in spatial AI allow Matic to work reliably in real homes, using only RGB cameras and neural networks running on-device.\nPrivacy First\nWhat happens in the home, stays in the home. Our robots are private by design, with all data processing performed by the robot itself, not in the cloud.\nOur Approach\nBefore the iPhone, consumers adopted several distinct devices; cell phones, PDAs, and portable music players each served a particular need. We believe in a similar progression for home robotics, starting with single-purpose robots and building iteratively toward more complex capabilities over time.\nOur Culture\nMatic is a tight-knit and collaborative team, singularly focused on building products our customers will cherish. We're ultra-hardworking people committed to solving tough problems that save precious time and energy.\nAbout the role\nMatic is building the next generation of consumer home robotics. Small team, high ownership, moving fast. We're looking for a Robotics Customer Success Intern to own ticket resolution end-to-end.\nThis is a hands-on role. You'll be in the weeds with customers every day: running onboarding, answering tickets, and closely collaborating with Engineering, Product, and Marketing teams. You'll help build the systems, playbooks, and infrastructure that let us deliver a deeply personal experience to every single customer as we grow from ten thousand to a hundred thousand and beyond.\nWe believe that the best customer service is no customer service, a product so intuitive and reliable that customers never need to reach out. The second-best is just-in-time, self-service help that anticipates questions before they're asked. You'll build both: proactive systems that eliminate friction, and a white-glove experience for the moments that matter most.\nWhat you’ll do:\nDeliver a Three-Michelin-Star Customer Experience\nOwn tickets end-to-end. First response to resolution. No missed replies, no open threads, no customer left hanging.\n\nDiagnose bugs, walk customers through fixes, and coordinate repairs or replacements when needed.\n\nEscalate the hard ones to Engineering, Product, or Ops, and drive them to closure.\n\nAnalyze customer issue data obsessively. Spot patterns across tickets. Surface recurring issues, root causes, and product gaps to the team so the same problem doesn't hit a second customer.\n\nDevelop deep product knowledge across hardware, software, algorithms, and the Matic app. Know the product inside and out: every component, every edge case, every workaround.\n\nDevelop and deploy AI tools such as skills and agents to improve response times and support quality, and build a feedback loop that results in continuous improvement of customer success processes\n\nWhat we look for:\nDeep customer empathy paired with a bias toward action. You care about the customer, and you move fast to resolve the issue.\n\nTechnical curiosity. You don't need to be an engineer, but you need to understand how a complex hardware + software + AI product works well enough to troubleshoot, explain, and advocate intelligently.\n\nBachelor's degree completed or in progress. Technical or analytical background preferred.\n\nThis role can be a path to full-time for the right candidate, based on performance and team needs.\n\nWhat we value:\nCustomer obsession. Every interaction, every email, every call, every unboxing, should feel like the customer is the most important person in the world. Because to us, they are.\n\nDetails, details, details. The difference between good and exceptional lives in the details. You catch what others miss and you care about things other people think don't matter.\n\nOwnership and follow-through. You don't wait to be told. You see the gap, you fill the gap, and you make sure it stays filled. No ball gets dropped.\n\nAnalytical rigor. You back up intuition with data. You measure what matters, you know what good looks like, and you hold yourself and your team to it.\n\nWe'd love to hear from you if...\nYou're the kind of person who reads every customer review, the good ones and the bad ones, because you genuinely care about how people experience a product.\n\nYou love the challenge of diagnosing complex, cross-functional problems, the ones that span hardware, software, logistics, and human psychology.\n\nYou get fired up about consumer robotics and the idea of putting an extraordinary product into people's homes.\n\nYou're excited to do your life's work.\n\nRequirements\nWeekend availability. We support our customers seven days a week, so the team rotates weekend coverage. You won't work every weekend, but you'll take your turn.\n\nCompensation:\nBase: $25- $35/hour.\nActual Compensation will depend on skills, experience, and qualifications.","description_format":"text","description_chars":5152,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Domestic & Household Robotics"],"lifecycle":[{"event":"open","at":"2026-09-08T04:32:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 32","filings_12m":32,"filings_prev_12m":8,"green_card_filings_12m":0,"median_offered_wage_usd":166094,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.503,"p_room":0.36,"age_days":51,"expected_fill_days":27,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/matic-robots-robotics-customer-success-intern","json_url":"https://alion.io/job/matic-robots-robotics-customer-success-intern.json","meta":{"generated_at":"2026-10-29T16:44:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25021,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94410},"rest":"https://alion.io/mcp/rest/get_company?id=94410"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmatic-robots-robotics-customer-success-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmatic-robots-robotics-customer-success-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmatic-robots-robotics-customer-success-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/matic-robots-robotics-customer-success-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmatic-robots-robotics-customer-success-intern"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":524917}},{"tool":"search_jobs","arguments":{"company":"maticrobots.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":524917},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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