{"id":2325791,"url":"https://alion.io/job/matific-customer-success-manager","title":"Customer Success Manager","company":{"id":1947022,"name":"Matific","domain":"matific.com","url":"https://alion.io/company/matific-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Turkmenistan"],"countries":["TM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T07:17:55Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-28T19:24:23Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"ABOUT MATIFIC\nMatific is a fast-growing, AI-first global EdTech company delivering a world-class, research-driven mathematics learning platform for schools. Used by millions of students, teachers and families in over 70 countries, Matific empowers learners through interactive, adaptive and pedagogically rigorous digital experiences.\nRecognised internationally for excellence, Matific has received top industry honours including the GESS, Global Edtech Prize, CODiEs, Academics' Choice, and EdTech Digest awards.\nWith over $50M USD invested and a global team of 200+ employees, Matific operates as a modern SaaS organisation - leveraging AI, data, and adaptive learning technology to help schools and ministries improve outcomes at scale. Our mission is to deliver equitable access to high-quality mathematics education and to support meaningful systemic improvement worldwide.\nTHE ROLE\nThe newly created role of Customer Success SME will be a primary point of contact for partners, schools and government representatives in Turkmenistan, responsible for onboarding and ongoing training as required. The role will involve maintaining strong relationships that drive customer satisfaction and maximise platform usage. We are seeking a passionate and motivated individual with a keen interest in learning through technology to join our dynamic team.\nThis is a fantastic opportunity for someone who is enthusiastic about making an impact in education across the region, being involved in new partnerships, high-profile NGO projects and who wants to grow their career in a fast-growing EdTech company.\nKEY RESPONSIBILITIES\nTeam Collaboration: Work closely with the focal team on projects, providing support in meetings, training sessions, stakeholder engagement, and other related activities.\nProduct and Platform Knowledge: Stay up-to-date with all features and developments on the Matific platform, ensuring you are well-informed to provide the best possible customer support.\nStrategic Stakeholder Management: Serve as the primary point of contact for the Ministry of Education, NGOs, and strategic partners across Turkmenistan. Build and maintain trusted relationships at all levels to ensure Matific’s mission and projects are well represented and advanced in the region.\nEnd-to-End Project Ownership: Own the full project lifecycle from a Customer Success perspective, including implementation planning, onboarding, training delivery, adoption follow-up, usage tracking, reporting, and ongoing stakeholder management, ensuring all project milestones and success metrics are met.\nExternal Meetings and Presentations: Lead regular meetings, reviews, and presentations with external stakeholders including government bodies, NGOs, and institutional partners, ensuring alignment on project goals, timelines, and key success indicators.\nCross-Functional Coordination: Coordinate internally across product, operations, and regional teams to mobilise the necessary resources and support for the successful delivery of large-scale educational projects in Turkmenistan.\nRequirements\nFluency in Turkmen and Russian is essential, together with advanced proficiency in English.\nMinimum of 3+ years of experience in client or educational projects/services/support.\nDemonstrated task-driven project management aimed at achieving customer success.\nExperience in the education sector is highly desirable.\nStrong consultative approach, with a positive, solution-oriented and growth mindset.\nExceptional verbal and written communication skills.\nHigh energy, a collaborative team player, and a results-driven attitude with a passion for success.\nAbility to work autonomously in a remote position with direct reporting to other regions.\nMust be based in Turkmenistan. The role requires availability for in-person meetings, school visits, onsite trainings, and travel within Turkmenistan as required\nBenefits\nA business with a strong purpose to provide quality education to children globally\nA fast-paced environment, fast-growing SaaS company\nWork with ministries of education, leading high-profile global publishers and partners\nWork closely alongside seasoned, successful entrepreneurs \nOpportunity to innovate and challenge the status quo\nGreat remuneration package with significant upside potential\nFixed contract look to a permanent role","description_format":"text","description_chars":4325,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Turkmen","level":"Advanced (C1)","optional":false},{"language":"Russian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Turkmenistan","iso":"TM","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms"],"lifecycle":[{"event":"open","at":"2026-10-12T07:17:55Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.751,"p_room":0.9,"age_days":15,"expected_fill_days":27,"reasons":["conf:6","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/matific-customer-success-manager","json_url":"https://alion.io/job/matific-customer-success-manager.json","meta":{"generated_at":"2026-10-28T23:26:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32049,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1947022},"rest":"https://alion.io/mcp/rest/get_company?id=1947022"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmatific-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmatific-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmatific-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/matific-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmatific-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2325791}},{"tool":"search_jobs","arguments":{"company":"matific.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2325791},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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