{"id":3370318,"url":"https://alion.io/job/matrix-team-rma-testrepair-technician","title":"RMA Test/Repair Technician","company":{"id":695008,"name":"Matrix Team","domain":"matrixteam.com","url":"https://alion.io/company/matrixteam","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T21:41:52Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T23:14:09Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.\nWe are currently seeking an Test/Repair Technician to join our RMA (Return Merchandise Authorization) department. In this role, you will be responsible for the inspection, cleaning, testing, troubleshooting, and repair of electronic assemblies and finished goods returned by customers. The Test/Repair Technician plays a critical role in ensuring product quality, reliability, and customer satisfaction by accurately diagnosing failures, completing repairs when feasible, and documenting findings. This position requires strong attention to detail, technical aptitude, and the ability to work both independently and collaboratively within a team environment. This position is based at our home office in Newburgh, IN. This is not a remote position.\nThis position reports to the Customer Success Manager.\nDuties and Responsibilities\nRMA Processing & Product HandlingTrack and prioritize incoming assemblies and finished goods for testing and repair to meet turnaround expectations.\nProperly receive, handle, and log returned products to ensure traceability and accuracy.\nClean assemblies and components using approved methods to prepare for testing and evaluation.\nPerform mechanical disassembly and reassembly of products to access internal electronic components.\n\nTesting, Diagnosis & RepairExecute functional and electrical testing on electronic assemblies and finished goods using standard test equipment.\nInterpret test results to diagnose faults and identify root causes of failure.\nPerform component-level troubleshooting, repair, and replacement as needed.\nUtilize schematics, work instructions, and technical documentation to guide testing and repair activities.\nMake informed decisions regarding repairability versus scrap, based on company guidelines and cost considerations.\n\nDocumentation & ReportingAccurately document all test results, repairs performed, and findings within company systems.\nGenerate detailed test and validation reports to support warranty claims, customer communication, and internal analysis.\nMaintain records of common failure modes and contribute to continuous improvement efforts.\n\n Process & Quality ImprovementDevelop and follow standardized test procedures for multiple product lines.\nIdentify trends or recurring issues and communicate findings to cross-functional teams (engineering, quality, customer support).\nSupport root cause analysis and breakdown analysis activities to improve product reliability.\nAssist in refining work instructions, test procedures, and repair processes as needed.\n\nInventory, Tools & Workspace ManagementIdentify and cross-reference electronic components and replacement parts.\nMaintain organization and storage of components, assemblies, and repair materials.\nMonitor and maintain inventory of test/repair supplies, tools, and consumables; request replenishment as needed.\nEnsure the test/repair area is clean, organized, and compliant with safety and quality standards.\n\nCollaboration & CommunicationWork closely with team members to ensure timely completion of repairs and return of products to customers.\nCommunicate technical findings clearly to non-technical stakeholders when needed.\nParticipate in team meetings and support cross-functional initiatives related to product quality and customer experience.\n\nQualifications & Competencies\nEmployment Eligibility & Verification\nAll applicants must be able to provide proof of eligibility to work in the United States. Employment is contingent upon the successful completion of the I-9 form, as required by federal law. Additionally, candidates will be required to undergo an employment verification process before beginning work. Please note that we do not offer sponsorship for work authorization (e.g., H-1B, TN, or other visas) at this time.\nHigh School Diploma or equivalent required.\n2+ years of experience in electronics testing, troubleshooting, or repair preferred.\nStrong understanding of basic electrical principles and ability to interpret electrical schematics.\nExperience using electronic test equipment (e.g., multimeters, oscilloscopes, power supplies) for analysis and troubleshooting\nProficiency in soldering and de-soldering techniques\nDemonstrated ability to perform root cause analysis and breakdown analysis\nStrong attention to detail and problem-solving skills\nEffective written and verbal communication skills\nAbility to work independently as well as part of a team in a fast-paced environment\nWorking Conditions\nThis position operates in a technical lab environment with exposure to electronic assemblies, testing equipment, and standard repair tools. The workspace is climate controlled.\nSchedule: Monday - Friday, 1st shift.\nPhysical Requirements\nThe employee is occasionally required to stand, walk and stoop, or crouch. The employee may need to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\nPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-Onsite\nBenefits\nFirst day coverage of all benefits - no waiting period\nPremium free medical, dental and vision insurance - working spouse must take major medical at their place of employment if offered\nOn-site health clinic\nBasic Life (2x annual base salary at no cost)\nOptional Life and Accidental Death and Dismemberment (AD&D) insurance\nShort-Term and Long-Term Disability insurance (no cost)\n401(k) Plan with up to an 8% company match\nFSA for Health Care and Dependent Care\n10 Paid annual holidays, 15 PTO days, 5 personal/sick days\nEducational Reimbursement Program\nScholarship Program\nOptional Gym Membership\nEsports Room","description_format":"text","description_chars":6162,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Gym membership","Home office","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial AI"],"lifecycle":[{"event":"open","at":"2026-10-28T00:42:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":8,"expected_fill_days":47,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/matrix-team-rma-testrepair-technician","json_url":"https://alion.io/job/matrix-team-rma-testrepair-technician.json","meta":{"generated_at":"2026-11-06T03:49:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6477,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695008},"rest":"https://alion.io/mcp/rest/get_company?id=695008"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmatrix-team-rma-testrepair-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmatrix-team-rma-testrepair-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmatrix-team-rma-testrepair-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/matrix-team-rma-testrepair-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmatrix-team-rma-testrepair-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3370318}},{"tool":"search_jobs","arguments":{"company":"matrixteam.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3370318},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}