{"id":3849464,"url":"https://alion.io/job/mattel-sr-logistics-claim-coordinator","title":"Sr. Logistics Claim Coordinator","company":{"id":13477,"name":"Mattel","domain":"mattel.com","url":"https://alion.io/company/mattel-inc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Bernardino, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-11-06T00:43:04Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T13:08:31Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.\nThe Team:\nThe Logistics Claims team, part of the Global Supply Chain organization, drives timely and accurate resolution of customer deductions, shortages, shipment delivery exceptions, and reverse logistics activities, including returns, credits and product disposition. The team investigates cases, validates and analysis supporting evidence, and aligns resolutions to internal disposition guidelines, customer routing guides, service agreements, and carrier contractual obligations. The team also manages carrier claims to recover financial loss when applicable. Success in this role requires close collaboration with Customer Fulfillment, Customer Finance, Outbound Transportation, DC Inventory teams, Security, Legal Counsel, Global Procurement and external service providers such as Ryder (Transportation partner), Carriers, customers, insurance companies and police agencies. Through these partnerships, the team works to resolve issues efficiently, mitigate financial risk, and protect Mattel's interests.\n The Opportunity:\nThe Senior Claims Coordinator manages an assigned portfolio of carrier and service providers and is responsible for investigating transportation service issues and resolving customer deductions, shortages, shipment delivery exceptions, and reverse logistics outcomes. The role develops and maintains working relationships with assigned carriers to support timely issue identification, evidence collection, corrective action, and carrier claims resolution to recover financial loss when applicable. The role executes reverse logistics disposition activities within established policies, documented procedures and approval limits established by the Supervisor, Logistics Claims or Sr. Manager of Transportation and provides disposition recommendations when escalation is required. The role performs liability assessment determines appropriate disposition coding and documents supporting evidence and rationale to enable Customer Finance resolution actions. This role ensures all case documentation complies with internal disposition guidelines, customer routing guides, service agreements, and carrier contractual obligations. The role prioritizes and manages a high-volume caseload to meet customer credit terms, contractual service expectations and statute-of-limitation requirements, to minimize financial exposure risk.\nWhat Your Impact Will Be:\nIII. What Your Impact Will Be:\n1. Deductions / Shortages ($65M Annual Department Exposure)\nLTL Shipper Load and Count (SLC) - Collaborate with all LTL carriers, Distribution Center Operations, Inventory, and Transportation teams to investigate pallet discrepancies, validate shipment integrity, and ensure carrier liability is maintained for each shipment in accordance with contractual terms. This would include but not limited to investigating and analyzing all shipments loaded on a trailer to identify the root cause of shortages or discrepancies\nOwn end-to-end investigation of customer deductions and shortages by validating shipping, receiving and delivery documentation and determining financial liability to support Customer Finance resolution actions.\nApply customer routing guides, service agreements, carrier contracts and internal disposition guidelines to determine and document defensible claim outcomes (e.g., dispute, deny, accept, or partial approval) supported by complete evidence.\nMaintain complete and audit ready documentation within HighRadius and other applicable systems to support disposition coding, customer recovery efforts, and internal and external audits.\nIdentify recurring deduction trends and recommend corrective actions to reduce recurrence, improve service performance and minimize aging deductions.\nMaintain accurate case documentation and status to enable timely Finance action and improve first-pass resolution.\n2. Carrier Claims (Over $1M Annual Department Exposure)\nManage carrier claim activities when applicable to recover financial loss, including investigation, claim preparation, submission, follow-up, and resolution.\nEnsure all claims are filed within carrier-specific contractual requirements and statute-of-limitation deadlines to maximize recovery opportunities and minimize financial exposure.\nMaintain a claims log and supporting system records to track claim status, milestones, and recovery outcomes, and ensure timely follow-up through closure.\nMaintain carrier relationship ownership for an assigned provider portfolio to support consistent issue identification, corrective action follow-through, efficient recovery outcomes and continuous improvement.\nEscalate deadline-risk or out-of-guideline cases with context and recommended path forward to protect recovery opportunities and minimize exposure.\nAnalyze claim trends and carrier performance to identify recurring transportation issues and recommend improvements.\n3. Reverse Logistics & Returns Credits\nResolve shipment delivery exceptions and coordinate reverse logistics actions to minimize unnecessary returns, additional transportation cost, and service failures.\nExecute return disposition activities within documented guidelines and approval limits; while coordinating with Customer Fulfillment and external service providers to achieve timely resolution.\nMaintain detailed reverse logistics records documenting disposition decisions, including key milestones and quantify incremental cost and cost avoidance/savings when applicable to support visibility and decision-making.\nSupport accurate returns credits (credit memo processing) by validating eligibility and required documentation and resolving exceptions to prevent delays and additional cost.\nPrioritize time-sensitive cases to reduce detention, storage and overage exposure and to minimize downstream costs from delayed action.\n4. Logistics Operations & Distribution Center Partnership\nDemonstrate a strong understanding of Mattel's outbound logistics network and Distribution Center operations to effectively investigate, analyze, and resolve transportation-related issues.\nUnderstand and support the end-to-end order fulfillment process, including order release, transportation planning, routing, scheduling, shipping and delivery.\nPartner with Distribution Center Operation, Inventory Control, Customer Fulfillment and Customer Finance to resolve issues impacting customer deliveries and financial recovery.\n5. Leadership & Training\nProvide day-to-day guidance and support to Claims Coordinators on transportation claims, customer deductions, reverse logistics, carrier contracts and internal processes.\nTrain and support new and existing team members on systems, standard procedures, best practices and process improvements.\nSupport the Supervisor, Logistics Claims by assisting with the distribution of work, process improvements, operational reporting, and team collaboration.\nEXPERIENCE AND EDUCATION\nHigh School Diploma required; bachelor’s degree is a plus.\n5+ years of experience in logistics or transportation operations\nDemonstrated ability to manage time-sensitive workflows in a fast-paced environment, balancing competing priorities while maintaining accuracy and strong documentation.\nExcellent written and verbal communication skills, with the ability to collaborate effectively across cross-functional teams and with external carriers, customers, and service providers.\nStrong organizational skills with the ability to work independently, meet deadlines and adapt workload to changing business needs.\nProficiency in Microsoft Office, including Excel, Outlook, Word, and Teams.\nREQUIRED KNOWLEDGE AND SKILLS\nStrong knowledge of replenishment planning, inventory management, and supply chain processes.\nAbility to analyze data at both the detailed SKU level and broader business or channel level.\nStrategic thinker with a continuous improvement mindset.\nInnovative, adaptable, and comfortable working in a fast-paced environment.\nStrong organizational and project management skills with exceptional attention to detail.\nPositive, resilient, and committed to delivering high-quality results.\nDemonstrated leadership experience, including coaching or managing planning team members.\nPREFFERED SKILLS\nExperience using AS400\nWorking knowledge of Microsoft Access\nExperience working with proof of delivery (POD) documentation, customer deductions, carrier claims and reverse logistics processes\nAbility to read and interpret carrier contracts and apply requirements and deadlines to exception and claims resolution.\nWhat It’s Like to Work Here:\nWe are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:\nWe collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.\nWe innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.\nWe execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.\nWho We Are:\nMattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.\nVisit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.\nMattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.\nAll your information will be kept confidential according to EEO guidelines.\nPursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.\nThe pay range for this position is between $23.50 and $28.00 hourly. The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. 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