{"id":1417813,"url":"https://alion.io/job/matthey-com-customer-service-representative","title":"Customer Service Representative","company":{"id":1799702,"name":"Johnson Matthey","domain":"matthey.com","url":"https://alion.io/company/matthey","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":20,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T21:25:10Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T14:47:59Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Customer Service Representative you’ll contribute to JM’s mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.\nDirect account responsibility for inside sales of precious metal, precious metal products, and Nitinol products within assigned industrial market sector via telesales role. Direct responsibility for all customer quotations, order entry, verification of order parameters, including lead time and change notices within assigned product group. Incumbent must be responsive to customers’ requirements by coordinating expediting of customer orders with plant scheduling, resolving complaints, processing invoices, ensuring accounts are paid in full and maintained with established credit terms.\nThe role:\nAs a Customer Service Representative, you will help drive our goals by:\nActs as a liaison between Johnson Matthey business unit and customers to facilitate and enhance working relationships to insure customer needs are met\nResponsible to assist with the achievement of planned revenue, account development and implementation for products and services manufactured by the business unit\nObtains, communicates, and identifies opportunities, competitive information, customer needs, trends and influences on accounts\nTo interact daily with industrial customers to provide outstanding customer service for the products and services of Platinum Group Metal Services through telephone/email contact with customers.\nAct as liaison between JMI departments and customers to facilitate working relationships and ensure that customer needs are understood and communicated.\nAccurately quote prices.\nOrder entry and verification of the customer’s written purchase order, order confirmation, and invoice must be complete within 24 hours of receipt.\nRespond to all standard quote requests within 24 hours. Contact customer within specified time period to assist in follow-up on quotes.\nCoordinate quoting of nonstandard items through cost estimating making certain that customer requirements are fully specified and clearly understood.\nCoordinate resolution of all customer complaints on a timely basis in such a way as to result in improved customer relations.\nDirect monitoring of customer metal consignment balances/metal deals to ensure adequate quantity of metal is present to meet the business unit’s financial and production requirements.\nAssist in budgeting process and monthly forecasting process by providing information on customer trends and tendencies to support revenue and S&OP demand forecasting.\nMaintain a business and technical awareness for those products assigned to the Customer Service Representative.\nInterface with Customer Service Manager/ Sales Manager to expedite flow of pertinent information and coordinate response to customer needs.\nKey Skills the will help you succeed in this role:\nBachelor’s Degree - Desired\nCustomer service experience - Essential\nExcellent communication and active listening\nAbility to build strong collaborative relationships\nAbility to multi-task, prioritize, and manage time effectively\nStrong organizational skills\nHigh attention to detail\nHighly computer literate with exceptional Microsoft Word, Excel and PowerPoint skills\nEven if you only match some of the skills, we’d love to hear from you to discuss further!\nWhat we offer:\nWe make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We also support hybrid and flexible working and offer comprehensive employee benefits , including health, life, disability and retirements plans that support our employees’ financial and physical wellbeing, such as:\nRetirement Savings (401K Match, plus an additional Employer Contribution)\n20 days annual PTO (varies for shift- based roles)\nLife and Disability Insurance\nHealth Insurance (Medical, Prescription, Dental and Vision)\nVoluntary Benefits\nWellbeing Programs and Incentives\nTuition Assistance\nParental Leave\nReady to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!\nAt JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.\nFor any queries or accessibility requirements, please contact . We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.\nTo submit your application, please click the \"Apply\" button online.\nAll applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.\nFor more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.\nJohnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.","description_format":"text","description_chars":5684,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Health insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities"],"lifecycle":[{"event":"open","at":"2026-09-28T21:25:10Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":34,"reasons":["conf:26","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/matthey-com-customer-service-representative","json_url":"https://alion.io/job/matthey-com-customer-service-representative.json","meta":{"generated_at":"2026-10-01T22:09:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4895,"day_limit":5000,"remaining_today":105,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}