{"id":1877912,"url":"https://alion.io/job/mattson-product-support-engineer-1","title":"Product Support Engineer 1","company":{"id":3890733,"name":"Mattson Technology, Inc.","domain":"mattson.com","url":"https://alion.io/company/mattson","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fremont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":74000,"max":93840,"currency":"USD","period":"year","gross":null,"usd_annual":93840},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-12T04:07:27Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"About Mattson\nCompany: Mattson Technology, Inc., a 38-year Silicon Valley company, designs, manufactures, markets, and globally supports plasma and rapid thermal processing equipment to fabricate integrated circuits for the global semiconductor industry.\nMattson Technology, Inc. offers processing equipment that utilizes innovative technologies to deliver advanced processing capabilities and high productivity for the fabrication of current and next-generation integrated circuits. Our equipment and technologies are used by leading memory and logic, analog /power device manufacturers worldwide. Innovations from Mattson Technology in Atomic Surface Engineering address the most critical logic and memory manufacturing challenges.\nIn May 2016, Mattson Technology was acquired by Beijing’s E-Town Capital. Our new investor’s vision is that Mattson Technology, with its Silicon Valley DNA, will continue to operate as a global, market-driven technology provider serving worldwide semiconductor manufacturing customers. In July, 2025, the company successfully listed in Shanghai’s STAR Exchange. As the external trade compliance environment evolves, Mattson Technology now operates independently from the parent company in product, business, and operations, serving customers outside of China.\nJob Summary\nThe Product Support Engineer I provides frontline technical support for customers and internal stakeholders regarding company products, systems, and applications. This entry-level engineering role is responsible for troubleshooting product issues, assisting with product installations and configurations, documenting technical solutions, and escalating complex issues to senior engineers. The Product Support Engineer I serves as a critical link between customers, engineering, quality, and product management teams to ensure a positive customer experience and continuous product improvement.\nEssential Duties and Responsibilities\nRespond to customer inquiries and technical support requests via phone, email, ticketing systems, or remote support tools.\nTroubleshoot product performance, functionality, and application issues using established procedures.\nAssist customers with product installation, setup, operation, and maintenance activities.\nDocument customer interactions, issue resolutions, and troubleshooting steps in the support management system.\nEscalate complex technical issues to senior support engineers or engineering teams as required.\nMonitor and track support cases to ensure timely resolution and customer satisfaction.\nReproduce and validate reported product issues for engineering review.\nAssist in creating and maintaining technical documentation, knowledge base articles, FAQs, and troubleshooting guides.\nCollaborate with Quality, Manufacturing, Engineering, and Product Management teams to resolve recurring product issues.\nSupport product testing and validation efforts when troubleshooting field issues.\nParticipate in customer training sessions and product demonstrations as needed.\nProvide feedback regarding product performance, reliability, and customer concerns to support continuous improvement initiatives.\nMaintain a strong understanding of company products, technologies, and applications.\nAdhere to company quality, safety, and compliance standards.\nRequired Qualifications\nBachelor's degree in Engineering, Computer Science, Electronics, Physics, Information Technology, or a related technical field.\n0-2 years of experience in technical support, product support, engineering, customer service, or a related function.\nBasic understanding of troubleshooting methodologies and root cause analysis.\nStrong analytical and problem-solving skills.\nEffective verbal and written communication skills.\nAbility to manage multiple priorities in a fast-paced environment.\nProficiency with Microsoft Office applications and customer support systems.\nStrong customer service orientation and professionalism.\nSalary Range: $74,000 - $93,840","description_format":"text","description_chars":3970,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T23:03:46Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.572,"p_room":0.36,"age_days":45,"expected_fill_days":23,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":93840,"is_top_pay":true},"html_url":"https://alion.io/job/mattson-product-support-engineer-1","json_url":"https://alion.io/job/mattson-product-support-engineer-1.json","meta":{"generated_at":"2026-10-12T09:17:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14050,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3890733},"rest":"https://alion.io/mcp/rest/get_company?id=3890733"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmattson-product-support-engineer-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmattson-product-support-engineer-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmattson-product-support-engineer-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mattson-product-support-engineer-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmattson-product-support-engineer-1"}]}