{"id":3667584,"url":"https://alion.io/job/maubank-associate-call-centre","title":"Associate - Call Centre","company":{"id":4450236,"name":"MauBank","domain":"maubank.mu","url":"https://alion.io/company/maubank","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plaines Wilhems, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-03T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"The Associate – Call\nCentre is responsible for providing first line support to customers\ncontacting the bank by phone, e-mail and other channels in a professional and\ntimely manner and ensure at all times to protect the bank’s image and\ncontribute in the achievement of the bank ‘s goals and objectives. \n\nKEY RESPONSIBILITIES: \n\nHandle\ninbound and outbound calls in a professional, courteous and timely manner. \nRespond\nto customer inquiries related to accounts, transactions, cards and digital\nbanking products\nResolve\ncustomer complaints and escalate complex issues to the appropriate department\nProvide\naccurate information on banking products, services, fees, etc.\nEnsure\nstrict compliance with security, confidentiality and regulatory requirements\n(e.g. data protection, etc.) \nUpdate\nand maintain accurate records, statistics, etc.\nIdentify\nopportunities to promote relevant banking products and services (cross selling\n/ upselling).\nMaintain\nhigh standards of customer experience and meet service level targets. \nHandle\nqueries / requests on Internet Banking, MauBank WithMe, etc., as well as MauBank\nCards – Activation, Unlock PIN, Stop Card, card queries, etc. \n\nPREREQUISITES:\n\nMinimum\nqualifications: Higher School Certificate (HSC) or equivalent \nMinimum\n1 year experience in a Call Centre / BPO / Customer service role. \nExperience\nof having worked in a bank or any financial institution would be an advantage. \nExcellent\ncommunications skills (both verbal and written). Fluency in English and French.\nStrong\nlistening skills and customer–oriented mindset. \nGood\nproblem solving and conflict resolution abilities.\nWillingness\nto work on shifts, including week ends and public holidays. \n\nSKILLS:\n\nGood\nCommunications Skills, both in English and French.\nActive\nlistening skills – ability to fully understand customer needs / concerns\nStrong\nfocus on delivering excellent customer experience & building customer\nsatisfaction.\nProblem\nSolving and Analysis – Ability to analyze issues quickly and provide effective\nsolutions.\nPrompt\nand good time - keeper \nAble\nto create a positive interaction with customers\nPatient\nand polite – ability to build rapport, show empathy and handle different types\nof customers\nAbility\nto remain calm and professional under pressure or when handling difficult\ncustomers \nAbility\nto collaborate effectively with colleagues and support team objectives.","description_format":"text","description_chars":2392,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Coworking & Shared Office","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-11-03T07:23:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["seen:1","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/maubank-associate-call-centre","json_url":"https://alion.io/job/maubank-associate-call-centre.json","meta":{"generated_at":"2026-11-04T09:27:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14749,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4450236},"rest":"https://alion.io/mcp/rest/get_company?id=4450236"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaubank-associate-call-centre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaubank-associate-call-centre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaubank-associate-call-centre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maubank-associate-call-centre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaubank-associate-call-centre"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3667584}},{"tool":"search_jobs","arguments":{"company":"maubank.mu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3667584},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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