{"id":1457204,"url":"https://alion.io/job/maui-jim-customer-service-representative","title":"Customer Service Representative","company":{"id":1903351,"name":"Maui Jim®","domain":"mauijim.com","url":"https://alion.io/company/mauijim","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Peoria, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-22T04:14:40Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.\nAt Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.\nIf you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~\nThe major function of this position is:\nTo answer incoming telephone, chat, and email inquiries from our customers in a timely, courteous, and efficient manner.\nHourly Rate of Pay: $18.50\nAvailable Shifts:\n10:30 AM to 7:00 PM, Monday through Friday\n\n12:30 PM to 9:00 PM, Monday through Friday (eligible for $2 per hour shift differential)\n\nHybrid Schedule: Successful completion of 90 day probationary period, eligibility to work 1 day remotely.\nIn order of importance, the principle responsibilities and duties of this position are:\nContinually seek improvement in every aspect of the position. Perform better today than yesterday.\n\nServe as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints requiring routine decisions with limited number of alternatives offered to customer.\n\nFollow scripts or templates to respond to customer inquiries verbally and/or in writing with some deviation and adaptation of response as needed.\n\nUtilize Company training materials to gather information and execute Company policies and procedures.\n\nSuccessfully complete training to be familiar with Maui Jim product as well customer service systems, processes and policies.\n\nProfessionally communicate with internal and external customers regarding repair process, repair status, order entry, order status, billing information, shipping and tracking of orders for accounts.\n\nKnowledgeable on when and how to utilize email stationary to professionally communicate with customers and communicate web issues.\n\nKey inorders and information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner\n\nAbility to utilize all required software systems to proficiently provide customer care to all internal and external customers.\n\nConsistently maintain performance that meet or exceed Maui Jim standards in monitoring, adherence, and training.\n\nRemain open-minded and positive when taking suggestions from Leads & Supervisors.\n\nPerform all other tasks as required.\n\nOther Duties:\nProject a professional image to our customers.\n\nPerform other work-related tasks as requested or required.\n\nDesired Qualifications:\nAs a guide, indicated below is the preferred education and experience for this position:\nHigh School graduate with one year of college. 1 - 2 years of customer service experience.\n\nIn lieu of education, the following equivalent experience is preferred:\nThree years of work experience in a Customer Service Department and or ophthalmic related industry.\n\nListed below are the particular skills preferred for this position:\nExcellent communication skills.\n\nDetail, problem-solving and logic skills.\n\nType 20-30 wpm\n\nPleasant personality.\n\nFlexible with schedule\n\nTeam player.\n\nQuick learner.\n\nWork Shift:\nMid Shift (United States of America)Special Language Requirement (If Applicable):\nSalary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.\nBenefits Included:\nLow Insurance Premiums on Medical, Dental, and Vision\n\nFlexible Spending Accounts\n\nHealth Savings Accounts (with Company Match)\n\nShort Term and Long-Term Disability\n\nVoluntary Critical Illness, and Accident Coverages\n\nTuition Reimbursement\n\nPaid Paternity and Maternity Leave\n\nPaid Time Off\n\nPaid Holidays\n\nCompany Paid Life AD&D Insurance\n\nVoluntary Life & AD&D Insurance\n\n401K Match\n\nPaid Bereavement\n\nEmployee Assistance Program\n\nThe benefits listed above apply to U.S. roles and may vary by state or country.\nCompensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements.","description_format":"text","description_chars":5154,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods"],"lifecycle":[{"event":"open","at":"2026-09-29T10:38:40Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.611,"p_room":0.45,"age_days":36,"expected_fill_days":24,"reasons":["conf:1","win:tail","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/maui-jim-customer-service-representative","json_url":"https://alion.io/job/maui-jim-customer-service-representative.json","meta":{"generated_at":"2026-10-22T13:45:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13069,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1903351},"rest":"https://alion.io/mcp/rest/get_company?id=1903351"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaui-jim-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaui-jim-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaui-jim-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maui-jim-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaui-jim-customer-service-representative"}]}