{"id":1877965,"url":"https://alion.io/job/mauserpackaging-customer-service-manager","title":"Customer Service Manager","company":{"id":2854362,"name":"Mauser Packaging Solutions","domain":"mauserpackaging.com","url":"https://alion.io/company/mauserpackaging","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":96,"open_postings":6,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Homerville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3564},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-01T18:18:27Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T04:07:23Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Responsibilities:\nInvestigates and resolves any customer issues (i.e. delayed backorders) & performs root cause analysis to make improvements with cross-functional teams. \nLeads, trains, and develops a team of high-performing Customer Service Representatives by holding meetings to discuss priority orders, team goals, training and new company information.\nBuilds strong relationships with customers and actively solicits feedback about company performance, forecasts, and business trends; troubleshoots supplier/customer satisfaction ratings.\nReviews, analyzes and executes replenishment planning for assigned product categories; manages purchase orders to support inventory plan & expedites orders based on customer demands/forecasts. \nSupports inventory strategies and policies by maintaining and auditing system data for assigned product lines i.e. customer product and pallet return process, customer credits and short pays.\nProvides input to operations team to help facilitate production and shipping schedules to meet requirements. Communicates changes that may negatively impact customers to sales/plant leadership. \nReduces slow-moving inventory (SLOB) by determining the supplies and materials needed for customer orders and manages process of expediting sales orders into shipments during incentive programs.\nAnalyzes ordering patterns and sales data to aid in production and sales forecasting, communicates to plant leadership as necessary.\nPerforms other duties as assigned.\nRequirements:\nBachelor’s Degree and 3-5 years of experience preferably in a similar or related field. \nExperience exceeding 5+ years in a customer service leadership role will be considered in lieu of a degree.\nPrevious customer service leadership experience with proven growth and demonstrated success \nManufacturing experience strongly preferred\nB2B experience/Account management required\nIntermediate Excel skills - pivot tables, VLOOKUPs, data visualization\nSAP preferred but demonstrated competency in other ERP systems will be considered\nEntrepreneurial/self-starter- someone who can step in and drive efficiency and process improvement across the order management process\nExperience with lean manufacturing practices, AR/AP accounting, forecasting, and sales order processes\nDetail-oriented with strong analytical skills; Ability to multi-task well in a fast-paced environment\nExceptional customer service skills in handling issues in both the interest of the customer and Mauser","description_format":"text","description_chars":2474,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T23:03:48Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":1,"age_days":8,"expected_fill_days":49,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/mauserpackaging-customer-service-manager","json_url":"https://alion.io/job/mauserpackaging-customer-service-manager.json","meta":{"generated_at":"2026-10-12T06:09:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9831,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2854362},"rest":"https://alion.io/mcp/rest/get_company?id=2854362"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmauserpackaging-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmauserpackaging-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmauserpackaging-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mauserpackaging-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmauserpackaging-customer-service-manager"}]}