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Customer Service Representative

Mauser Packaging • 1 month ago
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Salary
≈ $38k – $74k per year (Estimated)
Location
In office (Garland)
Seniority
Junior · 1+ year exp

Confirmed on the employer's own hiring board on Oct 5, 2026. First seen by Alion on Sep 4, 2026. Mauser Packaging scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Mauser Packaging

Mauser Packaging Solutions is an industrial packaging products and services leader through a global network focused on reliability and sustainability.
mauserpackaging.com • Los Angeles • Chicago • Atlanta • Memphis • Indianapolis • Packaging & Labeling • 1001-5000 employees

Responsibilities:

  • Establish relationships with customers by communicating and resolving issues.
  • Responsible for order entry and/or maintenance for assigned accounts.
  • Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
  • Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members.
  • Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
  • Reviews orders after shipment for billing accuracy and any quantity item errors.
  • Manages the issuing of credits, return authorizations and pallet returns.
  • Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
  • Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
  • Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
  • Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
  • Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
  • Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
  • Performs other duties as assigned.

Requirements:

  • Associate or Bachelor’s degree preferred but not required
  • Manufacturing experience is strongly preferred
  • 1-3 years of customer service experience required
  • Microsoft Office Suite - basic to above-average computer skills including Excel
  • CRM experience preferred
  • Ability to perform basic quantitative skills required,
  • Ability to work with all areas of the business including plant and sales personnel.
  • Professional verbal and written communication
  • Strong customer service advocacy and problem-solving skills
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