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Tracks and communicates any changes and potential service issues to the customer.\nCommunicate order confirmations, changes and cancellations to both customers and internal BWAY team members.\nInform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.\nReviews orders after shipment for billing accuracy and any quantity item errors.\nManages the issuing of credits, return authorizations and pallet returns.\nReviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.\nEnsures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.\nCommunicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.\nPrepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices \nProcesses plant claims which include any deductions for shortages, quality issues and any miscellaneous items.\nFiles any customer paperwork such as shipping documentation or customer orders in a timely fashion.\nPerforms other duties as assigned.\nRequirements:\nAssociate or Bachelor’s degree preferred but not required\nManufacturing experience is strongly preferred\n1-3 years of customer service experience required\nMicrosoft Office Suite - basic to above-average computer skills including Excel\nCRM experience preferred\nAbility to perform basic quantitative skills required,\nAbility to work with all areas of the business including plant and sales personnel.\nProfessional verbal and written communication\nStrong customer service advocacy and problem-solving skills","description_format":"text","description_chars":1978,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T23:03:48Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.693,"p_room":0.36,"age_days":30,"expected_fill_days":20,"reasons":["conf:1","wave","win:tail","crowd:junior,brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/mauserpackaging-customer-service-representative-6","json_url":"https://alion.io/job/mauserpackaging-customer-service-representative-6.json","meta":{"generated_at":"2026-10-06T02:59:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4518,"day_limit":5000,"remaining_today":482,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2854362},"rest":"https://alion.io/mcp/rest/get_company?id=2854362"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmauserpackaging-customer-service-representative-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmauserpackaging-customer-service-representative-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmauserpackaging-customer-service-representative-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mauserpackaging-customer-service-representative-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmauserpackaging-customer-service-representative-6"}]}