{"id":1878169,"url":"https://alion.io/job/mauserpackaging-sales-support-representative","title":"Sales Support Representative","company":{"id":2854362,"name":"Mauser Packaging Solutions","domain":"mauserpackaging.com","url":"https://alion.io/company/mauserpackaging","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":145000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2019},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-24T21:09:49Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-14T02:15:27Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Position Summary\nThe Sales Support Representative serves as a critical resource to the Vice President of Sales and the broader Sales organization by providing comprehensive administrative, operational, and customer support. This role acts as a key liaison between customers, the sales team, and internal departments to ensure effective communication, timely issue resolution, and seamless execution of sales processes. The incumbent will support account management activities, pricing administration, complaint resolution, business compliance requirements, and special sales initiatives while maintaining a high level of accuracy and customer service.\nKey Responsibilities\nCustomer and Sales Support\nProvide high-level administrative and operational support to the Vice President of Sales and Sales Representatives.\nServe as a primary liaison between the Sales Team and customers to address requests, inquiries, and issues.\nFacilitate communication and coordination between the Sales Team and internal departments, including Operations, Quality, Graphics, Customer Service, Engineering, Finance, and other cross-functional teams.\nAccount Management and Administration\nManage account maintenance activities, including:New customer account setup\nNew product item number creation\nProduct specification changes\nPrice changes\nCredit application and account setup documentation\n\nMaintain accurate customer records and related sales documentation.\nPricing and Compliance\nReview and assist with customer quotation and product costing requests in collaboration with the Pricing Administration team.\nAdminister index and market-based price adjustments within assigned territories, including:System updates\nCustomer notifications\nMaintenance of customer email and mailing distribution lists\n\nSupport internal and external pricing audits by providing required documentation, data, and responses.\nEnsure business compliance requirements are met within assigned territories.\nComplaint Resolution and Customer Service\nManage the customer complaint process by:Entering and tracking complaints\nCoordinating investigations with internal departments\nEnsuring timely completion and resolution\nPreparing formal Root Cause/Corrective Action (RC/CA) responses for customers\n\nRespond to customer requests for:Product specifications\nCertifications\nMarketing materials\nSurveys\nRequests for Information (RFIs)\n\nFinancial and Operational Support\nInvestigate customer short-payments and accounts receivable issues and coordinate resolution with the appropriate departments.\nAssist with Request for Quotation (RFQ) preparation and submission.\nSupport regional drop trailer initiatives, including processing and maintaining drop trailer agreements.\nTeam Participation and Special Projects\nAttend and actively participate in Sales and Sales Support Representative team meetings.\nPerform additional duties, assignments, and special projects as directed by management.\nRequirements\nBachelor's degree preferred, or equivalent combination of education and relevant work experience.\nMinimum of three (3) years of experience in sales support, customer service, sales administration, marketing, or a related field.\nStrong attention to detail and commitment to accuracy.\nAbility to manage multiple priorities and deadlines in a fast-paced, highly dynamic environment.\nExcellent problem-solving and conflict resolution skills.\nStrong organizational and time-management abilities.\nProficiency in Microsoft Office applications, particularly Excel and PowerPoint.\nAbility to work with a high sense of urgency and responsiveness.\nExcellent verbal, written, and electronic communication skills.\nSelf-motivated with the ability to work independently and with minimal supervision.\nStrong interpersonal skills and ability to collaborate effectively across departments.\nOccasional travel to manufacturing and facility locations as required.\nPhysical Requirements\nRegularly required to sit for extended periods while performing office-related work.\nFrequently required to use hands and fingers for computer and office equipment operation.\nMust be able to reach with hands and arms, communicate verbally, and hear effectively.\nFrequently lift and/or move up to 25 pounds.\nOccasionally lift and/or move up to 50 pounds.\nWork Environment\nThe work environment is primarily office-based with regular interaction with customers, sales personnel, and cross-functional teams. 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