{"id":2421411,"url":"https://alion.io/job/mauzy-dispatcher","title":"Dispatcher","company":{"id":4422992,"name":"Mauzy","domain":"mauzy.com","url":"https://alion.io/company/mauzy","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Escondido, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T05:18:48Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-16T02:49:48Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nMauzy Cooling, Heating, Plumbing & Electrical is a top-notch Southern California contractor focused on providing premium residential HVAC and Plumbing services with a commitment to outstanding customer care. As a trusted leader in the HVAC, Electrical and Plumbing Industry for over 55 years, we have built a reputation for delivering exceptional service and quality work for our residential customers.\nAs the Dispatcher for Mauzy Cooling, Heating, Plumbing & Electrical you will be responsible for ensuring a smooth and efficient scheduling and dispatch process for both our technicians and clients. This role is critical in streamline the service and installation process. The ideal candidate is a highly organized and detail-oriented individual with a solid understanding of the Plumbing, HVAC or Electrical industry.\nBenefits:\nHealth, Dental, and Vision Insurance \n401(k) with company match \nPaid Time Off \nLife Insurance and Disability Insurance \nProfessional Development Opportunities\nMuch more! \nKey Responsibilities\nSchedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.\nPrioritize service requests based on urgency and technician availability.\nMonitor and adjust schedules to ensure optimal efficiency and productivity.\nReceive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.\nProvide customers with information about service availability, estimated arrival times, and any potential delays.\nFollow up with customers to ensure satisfaction and address any further needs or concerns.\nInform customers of the status of their service calls and any changes to scheduled appointments.\nMaintain accurate records of service calls, customer interactions, and technician activities.\nEnter data into the company's dispatch and customer management systems.\nGenerate and distribute reports on service performance, technician productivity, and customer satisfaction.\nQualifications:\nPrevious dispatch/customer experience in a trades environment is strongly preferred.\n2+ years of dispatch experience\n2+ years of customer service experience\nServiceTitan Experience - Strongly Preferred\nExcellent communication and interpersonal skills.\nStrong organizational and multitasking abilities.\nProblem-solving skills and the ability to work under pressure.\nAttention to detail and accuracy.\nThe capacity to function both individually and collaboratively is essential.\nFlexibility to work varying shifts, including evenings and weekends if necessary.\nPay Transparency:\nThe starting rate for this opportunity ranges from $20-$22/hr. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.\nPhysical Demands:\nStand/Sit: Must be able to remain in stationary position 50% of the time.\nMay be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run\nMay be required to drive and sit for long periods of time\nMust be able to maneuver up to 75 lb. by lifting, carrying, pushing or pulling.\nMay be required to work in outdoor weather conditions.\nWe are an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position.","description_format":"text","description_chars":3990,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Life insurance","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T05:18:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":17,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/mauzy-dispatcher","json_url":"https://alion.io/job/mauzy-dispatcher.json","meta":{"generated_at":"2026-10-16T06:32:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4286,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422992},"rest":"https://alion.io/mcp/rest/get_company?id=4422992"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmauzy-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmauzy-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmauzy-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mauzy-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmauzy-dispatcher"}]}