{"id":2087880,"url":"https://alion.io/job/maven-agi-software-engineering-managertech-lead-maven-voice","title":"Software Engineering Manager/Tech Lead, Maven Voice","company":{"id":5270,"name":"Maven AGI","domain":"mavenagi.com","url":"https://alion.io/company/maven-agi","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":185000,"max":235000,"currency":"USD","period":"year","gross":null,"usd_annual":235000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Speech Recognition","optional":false},{"name":"Stripe","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"Twilio","optional":false},{"name":"Voice Agents","optional":false},{"name":"WebRTC","optional":false}],"status":"live","first_seen_at":"2026-10-08T11:46:30Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-16T02:31:57Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most \"AI support\" tools still focus on FAQs and deflection, Maven's agents actually do the work, autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.\nFounded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers, they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results - customers report resolving 70-93% of interactions autonomously - and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories.\nThe Position\nWe’re looking for an Engineering Manager/Technical Lead to help build Maven AGI’s Voice Agent platform.\nMaven Voice enables enterprise customers to automate real customer conversations through AI agents that can understand intent in real time, respond naturally, handle interruptions, execute workflows, and seamlessly hand conversations off to human agents when needed.\nThis is a technical leadership role that combines people mentorship, product execution, and strong engineering judgment. You will support managing our team of engineers working across real-time voice infrastructure, conversational AI, agent orchestration, integrations, and customer-facing product experiences.\nYou will partner closely with Product, AI/ML, Design, Customer Success, and other engineering teams to turn complex customer needs into reliable, scalable product capabilities. You’ll also work directly with enterprise customers and internal stakeholders to understand voice workflows, contact-center environments, and technical constraints, then help the team deliver solutions that work in production at scale.\nWhat You’ll Do:\nManage and co-develop with a team of software engineers building Maven’s Voice Agent platform\n\nPartner with Product and Design to define scope, sequencing, and technical approaches for new Voice capabilities\n\nPartner closely with other technical leads to align architecture, engineering priorities, and execution\n\nHelp onboard engineers as the Voice team grows\n\nBalance customer commitments, product velocity, platform reliability, and longer-term technical investments\n\nCommunicate technical risks, trade-offs, dependencies, and progress across the organization\n\nBuild strong partnerships across Engineering, Product, AI/ML, Customer Success, and Go-to-Market teams\n\nImprove engineering processes while keeping the team fast, pragmatic, and focused on shipping high-quality products\n\nBuild a culture of technical ownership, experimentation, and continuous improvement\n\nTechnical and Product Responsibilities:\nGuide the design, development, and operation of real-time voice and conversational AI systems\n\nLead engineering efforts across voice agents, conversation orchestration, telephony integrations, and customer workflows\n\nHelp the team build responsive, natural conversational experiences that handle interruptions, changing context, accents, languages, and unpredictable user behavior\n\nPartner with AI/ML teams to integrate speech recognition, text-to-speech, LLMs, and other AI models into production voice experiences\n\nDrive improvements in latency, reliability, call quality, scalability, and overall user experience\n\nGuide integrations with telephony and contact-center infrastructure, including SIP, PSTN, WebRTC, Twilio, Genesys, Cisco, RingCentral, Zendesk Talk, and similar platforms\n\nBuild systems that allow AI agents to execute real-world workflows such as account updates, transactions, scheduling, refunds, and other customer actions\n\nEnsure voice conversations can transition smoothly to human agents with the appropriate context, transcripts, summaries, and interaction history\n\nEstablish strong observability and debugging practices for distributed, real-time systems\n\nPartner with customer-facing teams to investigate production issues and turn customer feedback into durable product improvements\n\nHelp define technical architecture and engineering standards as the Voice platform scales across customers and use cases\n\nEvaluate and adopt technologies that improve voice quality, developer velocity, reliability, and product performance\n\nWho You Are:\n7+ years of software engineering experience\n\n3+ years of experience managing engineering teams\n\nStrong technical background building and operating production software systems\n\nExperience leading teams working on distributed, real-time, or high-concurrency applications\n\nStrong understanding of APIs, backend systems, service-oriented architectures, and cloud infrastructure\n\nExperience working with asynchronous systems, streaming data, event-driven architectures, or similar real-time workloads\n\nStrong product judgment and experience partnering closely with Product and Design\n\nComfortable working across both technical architecture and day-to-day execution\n\nExperience operating customer-facing systems where reliability and responsiveness are critical\n\nAbility to communicate complex technical trade-offs clearly to both technical and non-technical stakeholders\n\nStrong cross-functional collaboration skills\n\nComfortable working directly with customers to understand technical requirements and production issues\n\nComfortable operating in a fast-paced startup environment\n\nHow You Show Up\nWe are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.\n\nWe are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.\n\nWe are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.\n\nWe are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.\n\nWhat We Offer\n100% of medical, dental, and vision premiums covered for you, 80% for family\n\nHSA and FSA plans available\n\nUnlimited vacation and 100% paid parental leave\n\nFree lunches, onsite gym, and commuter benefits for in-office employees\n\n$1,000 home office stipend and $5,000/year for continuing education\n\nCompetitive salary, comprehensive benefits, and meaningful equity\n\n~130 people, built from zero in under three years - small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale\n\nMaven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support!","description_format":"text","description_chars":6905,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-08T13:11:12Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":43,"reasons":["conf:1","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":235000,"is_top_pay":true},"html_url":"https://alion.io/job/maven-agi-software-engineering-managertech-lead-maven-voice","json_url":"https://alion.io/job/maven-agi-software-engineering-managertech-lead-maven-voice.json","meta":{"generated_at":"2026-10-16T03:51:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":450,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5270},"rest":"https://alion.io/mcp/rest/get_company?id=5270"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaven-agi-software-engineering-managertech-lead-maven-voice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaven-agi-software-engineering-managertech-lead-maven-voice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaven-agi-software-engineering-managertech-lead-maven-voice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maven-agi-software-engineering-managertech-lead-maven-voice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaven-agi-software-engineering-managertech-lead-maven-voice"}]}