Network Operations Manager, Contracting

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife - improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission -  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• TIME 100 Most Influential Companies (2023, 2026)
• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• Fast Company Most Innovative Companies (2020, 2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role: 

Maven is looking for a Network Operations Manager who will support Maven’s network contracting function and network operations. This is an individual contributor role responsible for managing the full lifecycle of network partnerships-from identifying and vetting new partners to negotiating agreements and ensuring continued amendment management.

You will be the engine behind how Maven evaluates and contracts with network partners, bringing structure and consistency to a function that is critical to our growth. You are a natural relationship builder who is equally comfortable in a contract redline as you are in a partner call, and you know how to balance speed with rigor when building something new. Senior leadership will be available to guide unconventional negotiations, complex rate discussions, and non-standard contract structures, so you can focus on driving the work forward with confidence.

What You’ll Do:

Network Contracting

• Manage the pipeline of prospective network partners across fertility and ancillary networks, tracking outreach, status, and next steps from initial contract through executed agreement. Maintain an executive dashboard to regularly report on network contracting status.
• Maintain and enforce a structured framework for evaluating and qualifying new network partners, including criteria related to clinical quality, geographic coverage, capacity, and strategic fit.
• Nurture relationships with prospective partners throughout the evaluation and contracting process, serving as a trusted point of contact and ambassador for Maven.
• Lead the contracting process of new clinic contracts and amendments across the fertility clinic and ancillary partner networks, with additional support to global network contracting as needed.
• Partner with clinical, operations, and finance stakeholders to ensure contract terms align with Maven’s operational and quality standards.
• Maintain a clear audit trail of contract history, amendments, and communications for each network partner.

Network Operations

• Build and maintain dashboards to monitor performance across all network verticals on an ongoing basis.
• Develop standardized templates, evaluation rubrics, and workflows to support effective network operations with network partners.
• Partner with network team to supply performance data and analysis that supports network quarterly business reviews (QBRs) and drives ongoing optimization.
• Bring structure, data, and follow-through to projects that require cross-functional coordination and a bias toward action.
• Support network product lifecycle-from requirements through implementation and post-launch monitoring-for network-facing tools and integrations.

What You’ll Bring: 

• 5+ years of experience in network development, provider contracting, partnerships, or a related function in healthcare or digital health
• Hands-on contracting experience, including drafting, redlining, and negotiating agreements-a legal background is not required
• Proven ability to build and manage a pipeline of partners or relationships, with strong organizational skills and attention to detail
• Proven results in rate negotiations within guardrails and meeting high volume of contracting targets
• Experience creating or improving processes in a fast-moving environment
• Strong interpersonal and communication skills, with the ability to build trust with external partners and align internal stakeholders

The base salary range for this role is $119,000 - $140,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days 
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at  [email protected].