{"id":1637824,"url":"https://alion.io/job/maven-securities-senior-end-user-support-engineer","title":"Senior End User Support Engineer","company":{"id":3854043,"name":"Maven Securities","domain":"mavensecurities.com","url":"https://alion.io/company/maven-securities","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":61,"open_postings":32,"ghost_share":0.563,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":108000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Ansible","optional":false},{"name":"CI/CD","optional":false},{"name":"Configuration Management","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Git","optional":false},{"name":"Jenkins","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Ubuntu","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-01T09:01:13Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-27T02:32:56Z","board_verified":true,"closed_at":null,"days_open":147,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":147},"description":"Senior End User Support Engineer\nOur Core Infrastructure team is a diverse group of technologists, who focus on continuously improving the end-to-end resiliency, scalability, visibility, usability, and supportability of Maven's technology systems.\nThe End User Support team is responsible for the user experience at Maven, managing technology and facilities to help our users achieve greater productivity. To achieve these goals, the team owns responsibility for the office and desktop environment, video conferencing systems, telephony, and more.\nThe End User Support Engineer ensures that Maven’s employees have everything they need to be successful and productive on their desk and at their fingertips. You will take the lead on building efficient desk configurations, moving employees, setting up new desktops, and helping people get the most out of Maven’s technology tools. This position forms the first line of support for IT problems and requests, coordinating with the other members of the Core Infrastructure and development teams as necessary to resolve end users requests and keep our employees productive.\nResponsibilities\nManage the installation and configuration of desktop computing solutions.\nLead the rollout of Ubuntu-managed devices, including building out management, patching, and policy from the ground up.\nApplication Management including configuration and version control.\nProvide Escalation level support\nFacilitate technology setups for new employees and role changes.\nMaintain AV and video conferencing technology throughout the office.\nFollow and update procedural documentation e.g. Linux deployment, user onboarding.\nMaintain and update the inventory of office IT equipment.\nConfigure telephones, printers, and other common office technology.\nWork with external vendors and suppliers as required.\nMentor team members.\nWhat we’re looking for\nExperience supporting Windows and Linux desktop environments.\nStrong experience with Ubuntu, including a full rollout of managed devices.\nFamiliarity with Ubuntu Landscape for management, patching automation, auditing, and access management.\nFamiliarity with Linux in an Active Directory integrated environment.\nKnowledge of deployment platforms such as PDQ, SCCM, MDT, Intune.\nKnowledge of Scripting languages such as PowerShell or Python.\nExperience with automation tools like Ansible for configuration management and application deployment.\nExperience with CI/CD tools, particularly Jenkins, for automating build, test, and deployment processes.\nProficiency with Git for version control.\nExperience supporting Microsoft Office productivity software, particularly Excel.\nAble to multitask and prioritize efficiently.\nKnowledge of basic networking concepts: DHCP, DNS, cabling standards, etc.\nOutstanding attention to detail.\nDesire to learn new skills.\nExcellent customer support.\nExperience working with virtual desktops (Omnissa Horizon preferred) is a big plus.\nExperience using AI-powered tools to improve efficiency and workflows.\nWHAT WE CAN OFFER YOU\nCompetitive compensation \nGroup Pension plan \nAnnual discretionary bonus \nFully catered breakfast, lunch and snacks. \n25 days’ annual leave\nInformal dress code \nPrivate healthcare and life assurance\nCycle-to-work scheme\nMonthly company events","description_format":"text","description_chars":3274,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hedge Funds & Alternative Investments","Online Brokerage & Trading 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