{"id":2204467,"url":"https://alion.io/job/mavenir-cloud-support-engineer","title":"Cloud Support Engineer","company":{"id":2049696,"name":"Mavenir","domain":"mavenir.com","url":"https://alion.io/company/mavenir","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brno, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":40000,"period":"year","method":"role_country_seniority_unknown","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"Red Hat","optional":false},{"name":"Wireshark","optional":false},{"name":"OpenStack","optional":true}],"status":"live","first_seen_at":"2026-10-09T22:39:04Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T02:19:53Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.\nRole Summary\nProvides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.Key Responsibilities\nTechnical Competencies\nHands-on experience with troubleshooting of Linux and packet analysis tools such as Wireshark.\nKnowledge of RHOCP (Red Hat OpenShift)/K8, Docker, Containers, and Kubernetes deployments on Dell/HP infrastructure.\nAbility to work effectively on Linux-based systems and script the tasks.\nKey Responsibilities\nIndependently analyse, troubleshoot, and resolve customer issues.\nCollaborate with R&D and System Test (ST) teams to identify and deliver solutions for customer-reported problems.\nDrive technical discussions and solution implementation at customer sites.\nParticipate in deployments, upgrades, troubleshooting, and maintenance activities.\nJob Requirements\nStrong command of Linux administration and troubleshooting.\nGood understanding of Kubernetes and containerized environments.\nBasic understanding of Networks/TCP/UDP/IP.\nAbility to understand the packets in Wireshark.\nPreferred Experience\nCloud Native Network Functions (CNF/VNF) support experience.\nExposure to Kubernetes, OpenStack, Docker, and cloud-based telecom deployments.\nExperience in customer support, operations, or technical services within telecom environments.\nDesired Candidate Profile\nDesire to learn new Technologies and adapt as per work challenges.\nStrong troubleshooting and problem-solving skills.\nAbility to work independently with minimal supervision.\nExcellent communication and customer-handling skills.\nWillingness to travel based on business requirements.\nFlexibility to work in shifts (Morning /Noon/Night shifts) when required.\nAbility to thrive in a customer-facing and fast-paced technical environment.\n Accessibility\nMavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.\nMavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardlessof their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.","description_format":"text","description_chars":3170,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Telecommunications","Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-10-09T22:39:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/mavenir-cloud-support-engineer","json_url":"https://alion.io/job/mavenir-cloud-support-engineer.json","meta":{"generated_at":"2026-10-12T03:22:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5248,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2049696},"rest":"https://alion.io/mcp/rest/get_company?id=2049696"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmavenir-cloud-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmavenir-cloud-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmavenir-cloud-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mavenir-cloud-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmavenir-cloud-support-engineer"}]}