{"id":2204468,"url":"https://alion.io/job/mavenir-junior-support-engineer","title":"Junior Support Engineer","company":{"id":2049696,"name":"Mavenir","domain":"mavenir.com","url":"https://alion.io/company/mavenir","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brno, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":803},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Linux","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-09T22:39:04Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-10T23:58:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.\nRole Summary\nProvides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.Key Responsibilities\nSupport vast number of customers application platforms.\nHandling of customer incidents within defined SLA’s \nPerform analysis on the incidents raised by the customer/internal Teams to resolve the reported issue.\nCustomer Communication Management.\nReact to situations as they arise and deal within prompt manner.\nWhat will your environment be like?\nMultinational company with offices and customers all over the world \nIt will be 8-hour shift. It would be mostly 9am -6pm shift, it can change as per the requirement.\nThe commute to the office is mandatory. \nJob Requirements\nGood written and verbal communication skills in English (equivalent of B2 FCE) \nAbility to work in shifts and stretch when needed.\nBasic Linux skills - navigation in OS using command line, basic knowledge of files, processes, rights, text editors\nWillingness to learn new things e.g Telecom - Packet core\nAgile and Proactive thinking.\nWhat will you work with?\nMavenir’s Packet Core Product line e.g 4G and 5G products.\nLinux based operating system .\nVirtualization technology like K8, OSP.\nWireshark - packet dissector\nHeat, JIRA, Confluence.\n Accessibility\nMavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.\nMavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardlessof their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.","description_format":"text","description_chars":2669,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Telecommunications","Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-10-09T22:39:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/mavenir-junior-support-engineer","json_url":"https://alion.io/job/mavenir-junior-support-engineer.json","meta":{"generated_at":"2026-10-11T04:36:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3479,"day_limit":5000,"remaining_today":1521,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2049696},"rest":"https://alion.io/mcp/rest/get_company?id=2049696"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmavenir-junior-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmavenir-junior-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmavenir-junior-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mavenir-junior-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmavenir-junior-support-engineer"}]}