{"id":884993,"url":"https://alion.io/job/maximaconsulting-it-support-analyst","title":"IT Support Analyst","company":{"id":683771,"name":"Maxima Consulting","domain":"maximaconsulting.com","url":"https://alion.io/company/maximaconsulting","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":379},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Avalanche","optional":false},{"name":"Outlook","optional":false},{"name":"PagerDuty","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"Visual Basic","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-07-16T10:32:18Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-10-16T20:49:36Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":91},"description":"Maxima Consulting is an IT consulting company founded in 1993 in Boston. Our technology experts across North America, Europe, Asia, and Australia help organizations of all shapes and sizes in their digital transformation efforts. We provide effective and dependable solutions to the IT infrastructure, software development, quality assurance, maintenance & support, and cybersecurity challenges, as well as a broad scope of additional services.\nAbout the project\nWe are currently looking for an IT Support Analyst to join a well-established third-party logistics (3PL) company based in the US. The IT Support Analyst is responsible for timely, accurate, customer service focused, and properly documented resolution of issues submitted to the IT Service Desk.\nIt's designated for \"on call\" facility level support and may be asked to travel frequently within the region throughout the day and/or on short notice off hours. Travel expectation outside of the region will be less than 10%.\nThis position covers the Mid-Atlantic region, including locations in NY, NJ, and MD.\nResponsibilities\nResponsible for ongoing documentation, maintenance, monitoring, and deployment of hardware assets, including but not limited to Networking Hardware, Desktop/Laptop User Hardware, Warehouse Robotics, Put to Light & MHE systems, and Warehouse User Hardware (RF Handhelds, RF Printers, Tablets).\n\nIs an expert in our client's IT Operating Toolset - SalesForce, TeamWork, 7Geese, ITGLUE, Box.com, OKTA, Meraki.com, Avalanche, What's Up Gold, PDQ, PagerDuty, and closely related systems & tools.\n\nSupports Handheld RF Hardware and related software, including Wavelink Avalanche, Wavelink ConnectPro, Wavelink Terminal Emulator & related Wavelink TE scripting.\n\nResponsible for level 1 tech support of basic systems (non-WMS) issues and will be expected to escalate internally or to outside resources as required.\n\nResponsible for level 1 tech support of WMSAPPS (Synapse WMS, ProShip, NiceLabel) issues and will be expected to escalate internally or to outside resources as required.\n\nResolve issues in a timely, accurate, and customer service focused manner - ensuring issue is properly documented in appropriate IT Service Desk Tools.\n\nBecome an Operational Subject Matter Expert of Synapse working hand in hand with both operations and Information Systems.\n\nWorks in conjunction with Information Technology management to manage systemic improvements as they occur.\n\nDevelop and maintain proper documentation of systems configuration and changes\n\nParticipate in other IT and IT Support projects as required.\n\nOccasional travel to Team Offsite Meetings, Customer Meetings, and Vendor events as required.\n\nRequirements\n3-5 years of experience in Supply Chain management, Finance, or Business Management required. Relevant experience in a logistics setting is preferred.\n\nProficient in all Microsoft business applications such as Outlook, Excel, PowerPoint, and Word.\n\nDirect experience supporting a Warehouse Management Systems (WMS) package, or a Tier 1 ERP system with an advanced WMS module.\n\nDirect experience in an industry with a strongly regulated or complex supply chain (Retail, Grocery, Medical, Automotive, etc.).\n\nStrong hands-on knowledge of supporting Supply Chain technologies & standards including UPC/GTINs, GS1/UCC128 Labeling, VICS Bills of Lading.\n\nKnowledge of Networking and Visual Basic &/or VB.NET strongly preferred.\n\nStrong SQL Skills, Oracle Platform preferred.\n\nExperience with a professional barcode creation suite, NiceLabel Experience preferred.\n\nKnowledge of electronic interfacing methods (EDI, XML, Flat File, etc.) and related transport methods (EDI VAN, AS2, FTP, etc.) preferred.\n\nAbility to read, write, and communicate effectively in English (Bilingual Spanish/English preferred).\n\nMust be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.\n\nMust demonstrate high level of interpersonal skills and both verbal and written communication skills with ability to work well under pressure and problem solve across a variety of business processes.\n\nStrong analytical skills with an ability to present views in a convincing, creative, clear, and impactful manner.\n\nAble to balance competing priorities, complex situations, and tight deadlines.\n\nStrong emphasis on organizational skills and attention to detail.\n\nRecruitment process flow\nWe respect your time and effort, so our recruitment process is as short and convenient as possible. Our recruiters are committed to keeping you in the loop and will happily answer your questions to help you prepare or clarify our expectations.","description_format":"text","description_chars":4665,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","IT Consulting & Digital Transformation","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-14T03:29:17Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.397,"p_room":0.28,"age_days":91,"expected_fill_days":32,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/maximaconsulting-it-support-analyst","json_url":"https://alion.io/job/maximaconsulting-it-support-analyst.json","meta":{"generated_at":"2026-10-16T23:27:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5441,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":683771},"rest":"https://alion.io/mcp/rest/get_company?id=683771"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaximaconsulting-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaximaconsulting-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaximaconsulting-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maximaconsulting-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaximaconsulting-it-support-analyst"}]}