{"id":1323444,"url":"https://alion.io/job/maxiq-customer-success-manager","title":"Customer Success Manager","company":{"id":3782373,"name":"MaxIQ","domain":"getmaxiq.com","url":"https://alion.io/company/getmaxiq","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"C","score":61,"open_postings":17,"ghost_share":0.647,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":530},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-03-21T09:28:27Z","employer_posted_date":"2025-03-21","last_verified_at":"2026-09-30T10:04:21Z","board_verified":false,"closed_at":null,"days_open":560,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":559},"description":"About MaxIQ:\nMaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales teams excel beyond expectations. Our pride lies in assembling an unparalleled team and crafting a crucial solution that becomes an indispensable tool for our users. With MaxIQ, sales excellence becomes an attainable reality.\nAbout the Job:\nMaxIQ is seeking a dedicated Customer Success Manager to join our team in Raleigh. In this role, you will serve as a strategic partner to our customers, ensuring they maximize the value of MaxIQ’s AI-powered platform. Your efforts will be pivotal in driving customer retention, expansion, and advocacy. By proactively addressing challenges and identifying growth opportunities, you will contribute significantly to our customers' success and, consequently, to MaxIQ's growth.\nResponsibilities:\nManage and nurture customer relationships across the USA and EU regions.\nDrive customer retention and expansion by delivering exceptional customer experiences.\nConduct customer onboarding, product training, and quarterly business reviews (QBRs).\nIdentify upsell and cross-sell opportunities to foster account growth.\nAnalyze customer usage data to proactively address risks and enhance adoption.\nAct as the voice of the customer, collaborating with Product, Sales, and Marketing teams.\nResolve complex customer issues using a data-driven, analytical approach.\nManage multiple accounts, ensuring customers achieve their success milestones.\nHandle escalations and proactively mitigate potential churn risks.\nCollaborate with the engineering and development teams to troubleshoot technical issues raised by customers.\nRequirements:\n2-4 years of experience as a Customer Success Manager in SaaS (preferably in US-based SaaS companies).\nProven track record in customer retention, expansion, and revenue growth.\nStrong data analytics and problem-solving skills to drive insights and recommendations.\nExcellent spoken and written English communication skills.\nAbility to work effectively with cross-functional teams.\nSelf-motivated with a proactive approach to customer success.\nPreferred Qualifications:\nExperience working with AI-powered platforms or in the sales enablement industry.\nFamiliarity with CRM tools and customer success software.\nBachelor’s degree in Business, Marketing, or a related field.\nBenefits:\nOpportunity to work in a dynamic startup environment focused on innovation and personal growth.\nCollaborative and inclusive company culture that values diversity and teamwork.\nAccess to the latest tools and technologies in the field of AI and sales enablement.\nIf you're passionate about driving customer success and eager to make a significant impact in a growing company, we'd love to hear from you.","description_format":"text","description_chars":2828,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Data & Analytics","Revenue & SaaS Metrics Analytics"],"lifecycle":[{"event":"open","at":"2026-09-27T00:10:34Z"}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.08,"p_room":0.28,"age_days":559,"expected_fill_days":19,"reasons":["conf:43","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/maxiq-customer-success-manager","json_url":"https://alion.io/job/maxiq-customer-success-manager.json","meta":{"generated_at":"2026-10-03T02:03:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2215,"day_limit":5000,"remaining_today":2785,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}