{"id":2533389,"url":"https://alion.io/job/maxis-nadi-support-specialist","title":"NADI Support Specialist","company":{"id":49618,"name":"Maxis","domain":"maxis.com.my","url":"https://alion.io/company/maxis","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0,"stale_share":0.813,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T13:34:25Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T17:55:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you ready to get ahead in your career?\nWe want to empower you to turn your ambitions into achievements.\nWe thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.\nTogether, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.\nTo realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.\n Why does this job exist and why is it critical?\n1) Drive Smart Services KPI achievement across Technical Providers (TPs) by monitoring programme performance, analysing operational data, identifying performance gaps, and implementing targeted corrective actions to ensure KPIs are consistently achieved.\n2) Govern programme execution and compliance across all NADI centres by ensuring adherence to the approved programme calendar (“Takwin”), tracking implementation progress, and working with TPs and NADI operators to address gaps and non-compliance\n3) Drive participation and NADI member engagement by analysing attendance, participation trends and user feedback, identifying improvement opportunities, and developing initiatives to increase programme reach, utilisation and effectiveness.\n4) Coordinate end-to-end Smart Services delivery by acting as the key interface between internal teams, TPs, NADI operators, MCMC and other stakeholders to ensure alignment, timely execution and effective resolution of operational issues.\n5) Build and maintain effective working relationships with MCMC, TPs, NADI operators, and other relevant stakeholders, facilitate issue resolution, operational escalation management, and continuous improvement initiatives to enhance programme outcomes.\n What’s next?\nOnce you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.\nShould you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.\nMaxis values diverse voices & people. 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