{"id":1217992,"url":"https://alion.io/job/maya-collections-operations-lead","title":"Collections Operations Lead","company":{"id":50036,"name":"Maya","domain":"maya.ph","url":"https://alion.io/company/maya-ph","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":886},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T16:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-02T23:35:25Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"What you will do:\nOversee the Teams day to day collection operations\nMonitor Daily productivity of the team, ensures target is being met and issues being addressed.\nWork-force management\nBe able to identify and implement process improvement initiatives that will have an impact to his/her assigned team\nBe familiar with staffing projection complementing work volume growth and forecast and make necessary proposal to Business Unit\nPrepare, Create reports based on teams deliverable and present to management\nMonitor Collection Agency progress/ performance report\nDaily and Weekly Meeting with Collection Agency\nEnsures quality of service is being provided to the customers/clients\nEnsures regulatory Collection policy and processes were being adhere to\nWhat we are looking for:\nBS degree holder on finance and business, and other related field\n2 years Work experience as Collection Team Lead or Supervisor\nExperience on Lending Collection is a plus\nStrong drive to achieve goals / targets","description_format":"text","description_chars":988,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-09-25T11:20:37Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.772,"p_room":0.75,"age_days":23,"expected_fill_days":30,"reasons":["conf:79","velocity","win:late"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/maya-collections-operations-lead","json_url":"https://alion.io/job/maya-collections-operations-lead.json","meta":{"generated_at":"2026-10-03T01:31:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1561,"day_limit":5000,"remaining_today":3439,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}