{"id":1217979,"url":"https://alion.io/job/maya-operations-chargeback-head","title":"Operations Chargeback Head","company":{"id":50036,"name":"Maya","domain":"maya.ph","url":"https://alion.io/company/maya-ph","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":62000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1115},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-19T16:00:00Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-09-28T22:15:28Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"We’re looking for an Operations Chargeback Head who can take ownership of critical back-office processes for both Issuing and Acquiring businesses. If you thrive in fast-paced environments and love finding smarter ways to work, this role is for you.\nWhat You Will Do\nOversee daily operations for Dispute Resolution and Chargebacks across all payment schemes.\nEnsure 95% on-time delivery within Service Level Agreements and maintain chargeback ratios within acceptable thresholds.\nDrive Chargeback Recovery performance to at least 95%.\nLead and develop a high-performing team, fostering growth and accountability.\nIdentify opportunities for cost reduction through process improvements and automation.\nRepresent the team in operational requirement gatherings for new products and services.\nRemediate high audit findings promptly and effectively.\nContinuously enhance existing processes, especially those that involve repetitive tasks.\nWhat You Need to Succeed\nA Bachelor’s degree in any 4-year Business course.\nAt least 5 years of experience in card operations or chargeback operations.\nStrong knowledge of credit card chargeback rules across major schemes (Visa, Mastercard, JCB, Amex).\nExcellent written, oral, and presentation skills.\nAbility to work efficiently in a dynamic, fast-paced environment with minimal supervision.\nA keen eye for detail and strong analytical skills.\nConfidence to articulate ideas and represent the team to other departments and senior management.","description_format":"text","description_chars":1476,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-09-25T11:20:37Z"}],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.847,"p_room":0.9,"age_days":11,"expected_fill_days":27,"reasons":["conf:55","velocity","win:mid"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/maya-operations-chargeback-head","json_url":"https://alion.io/job/maya-operations-chargeback-head.json","meta":{"generated_at":"2026-10-01T10:28:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1629,"day_limit":5000,"remaining_today":3371,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}