{"id":1217986,"url":"https://alion.io/job/maya-product-specialist-communications-platform","title":"Product Specialist (Communications Platform)","company":{"id":50036,"name":"Maya","domain":"maya.ph","url":"https://alion.io/company/maya-ph","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Metro Gate Indang, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1255},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-09-15T16:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-20T20:29:53Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Overview:\nAs a Product Specialist in the Communications Platform space, you will be responsible for envisioning and realizing a customer-centric platform, used across the different Maya customer touchpoints, that focuses on providing a one-stop-shop for incidents, fulfillment requests, and inquiries.\nWhat you will do:\nUnderstand the experience, perspective, feelings, needs, and wants of end-users\nCreate personas based on the end-users\nCreate user stories based on persona\nState the problem that needs to be solved/ direction the team(s) need to pursue\nEnsure considerations for user-centricity, risk and compliance, and data analytics are factored in\nMap the customer journey from current experience to the future experience/ end-state\nLead cross functional generation of creative potential solutions to facilitate customer journey with emphasis\nLead visualizing, building, testing, and refining solutions\nManage stakeholders with competing priorities\nDevelop, maintain, and manage roadmaps across all the customer touchpoints\nConflict resolution\nMarket scan to see how other companies do certain things\nWhat we are looking for:\nBachelor's degree in Business Management, Computer Science/Engineering, or a related field.\nAt least 3 years of experience in product management or a related role within the financial technology industry.\nProven track record of successfully launching and managing financial technology products.\nHas high familiarity and experience working with different customer-facing knowledge management solutions.\nHas high familiarity with best practices and experience working with/ implementing Incident Management, Request Fulfillment, Request for Information process areas.\nExperienced in using design thinking - at least practitioner level.\nExperienced in working with and in SCRUM teams.\nProficiency in using data analytics tools and techniques to make data-driven decisions, monitor product performance, and identify areas for improvement.\nExcellent stakeholder management skills and management of the product prioritization and roadmap.\nHigh familiarity with API Framework and how platforms are integrated towards an end feature.","description_format":"text","description_chars":2158,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-09-25T11:20:37Z"},{"event":"close","at":"2026-10-11T17:56:42Z"},{"event":"reopen","at":"2026-10-12T13:53:43Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.734,"p_room":0.55,"age_days":35,"expected_fill_days":31,"reasons":["conf:9","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/maya-product-specialist-communications-platform","json_url":"https://alion.io/job/maya-product-specialist-communications-platform.json","meta":{"generated_at":"2026-10-22T03:39:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3572,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50036},"rest":"https://alion.io/mcp/rest/get_company?id=50036"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaya-product-specialist-communications-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaya-product-specialist-communications-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaya-product-specialist-communications-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maya-product-specialist-communications-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaya-product-specialist-communications-platform"}]}