{"id":1398679,"url":"https://alion.io/job/maya-senior-operations-lead-2","title":"Senior Operations Lead","company":{"id":50036,"name":"Maya","domain":"maya.ph","url":"https://alion.io/company/maya-ph","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":886},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-09-28T22:15:28Z","board_verified":false,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Overview:\nOperations Lead/Junior Operations Manager will oversee and ensure supporting back-office tasks specifically for Dispute resolution and Chargebacks across all schemes both for Issuing and Acquiring Business. Must be able to represent the team in various operational requirement gatherings for new product and services and must find ways to further enhance existing processes especially those Toil processes.\nWhat you will do:\nOverseeing daily operations of Dispute Resolution & Chargeback\nEnsures 95% ontime in Service Level Agreement\nEnsures 100% operational readiness for upcoming products/service\nStaff/People Development\nCost reduction thru process enhancements/automation\nHigh Audit findings should be remediated \nWhat we are looking for:\nGraduate of any 4-year Business Course\nWith card operations or chargeback operations experience at least 4 years\nKnowledgeable in credit card chargeback rules across all schemes (Visa, MC, JCB, Amex)\nHas excellent written, oral communication and presentation skills\nAble to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision\nPossesses a keen eye for detail","description_format":"text","description_chars":1156,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-09-28T14:27:53Z"}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.781,"p_room":0.75,"age_days":28,"expected_fill_days":31,"reasons":["conf:31","velocity","win:late"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/maya-senior-operations-lead-2","json_url":"https://alion.io/job/maya-senior-operations-lead-2.json","meta":{"generated_at":"2026-10-01T04:15:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3520,"day_limit":5000,"remaining_today":1480,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}