{"id":1128874,"url":"https://alion.io/job/maybern-account-manager","title":"Account Manager","company":{"id":678955,"name":"Maybern","domain":"maybern.com","url":"https://alion.io/company/maybern","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":195000,"currency":"USD","period":"year","gross":null,"usd_annual":195000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-09-22T19:38:07Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-01T03:17:17Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Who We Are \nMaybern is transforming the way private fund managers effectively manage their funds through cutting edge technology: an operating system with deterministic guard rails underneath, agents on top. Maybern is founded by top engineering experts with deep knowledge of the fund management space.\nPrivate funds manage $15T in capital and are growing at 20% YoY, but with increasing regulatory scrutiny and investor demands for transparency, the need for more modern, fully agentic solutions to help private fund CFOs is crucial.\nThis is where Maybern comes in.\nWe are equipping fund managers with a fully agentic operating system for private fund management, enabling private investment managers to focus on what they do best: driving returns for their investors. We are backed by leading venture capital firms and a large number of strategic investors.\nMaybern is an NYC based company with a strong in-office culture to drive collaboration, and we are looking to make strong additions to our team.\nWhat We're Looking For\nAs an Account Manager at Maybern, you'll own the post-sale client relationship and help customers realize measurable value from the platform. You'll build trusted relationships, coordinate internal teams around delivery and adoption, and guide customers through complex changes, challenges, and moments of ambiguity. This role blends executive relationship management, product fluency, and a sophisticated understanding of operational change management.\nWe're looking for an empathetic, highly organized Account Manager with a background in finance or a related client-facing field. You thrive on building rapport, managing difficult conversations directly, coordinating complex workstreams, and partnering cross-functionally to drive strong outcomes for customers and Maybern.\nWhat You'll Do\nBuild trusted relationships with client stakeholders and develop a nuanced understanding of their goals, operating context, and concerns.\n\nServe as the accountable point person for customer outcomes across implementation, adoption, value realization, and ongoing account management.\n\nCoordinate multiple accounts, deliverables, timelines, training needs, implementation activities, and internal dependencies.\n\nAnticipate risks and second-order consequences, then create clear plans to keep customers and internal teams aligned.\n\nLead difficult conversations with candor and empathy when Maybern is working through product issues, data problems, delivery delays, or changing requirements.\n\nDrive product adoption and coach clients on reporting and performance workflows, guiding them through Maybern's tools and sharing use case insights from peer firms.\n\nEnsure business value realization by guiding clients through change management and aligning on measurable success metrics.\n\nTranslate customer needs into clear internal action plans and bring in Implementation, FDE, Product, Engineering, or fund-accounting expertise when appropriate.\n\nSynthesize product feedback and manage product requests with clear communication and expectation setting.\n\nAdvocate for retention and identify potential expansion opportunities, partnering with Sales or other commercial stakeholders when a dedicated selling motion is appropriate.\n\nEnable client advocacy, coordinating reference calls, case study participation, and user research engagements.\n\nMaintain internal visibility, driving client health scoring, reporting, and leadership reviews that inform proactive client strategies.\n\nMentor and support junior CSMs, contributing to team knowledge-sharing and playbook development.\n\nWho You Are\nClient-Centered and Communicative: You build rapport, invest in relationships, keep stakeholders aligned, and handle difficult conversations with empathy and candor-even when the customer is frustrated or Maybern is working through an issue.\n\nOrganized and Forward-Looking: You can manage multiple accounts, dates, deliverables, dependencies, and internal resources while anticipating second-order consequences and planning ahead.\n\nAnalytical and Solutions Oriented: You solve complex problems using structured thinking, draw meaningful conclusions from data, and make sound decisions in ambiguity.\n\nCollaborative and Influential: You build strong, cross-functional relationships and use your influence to align teams around shared goals and advocate effectively for client needs.\n\nDomain and Product Expert: You bring deep knowledge of your industry and product space, applying insights to shape strategic decisions and deliver high-impact solutions.\n\nThe Three Capabilities You'll Bring\nFund-finance dimension: You understand the operating context of private funds and can establish credibility with finance and operations stakeholders.\n\nPeople and relationship skills: You understand customers as people, build goodwill over time, and know how to communicate clearly through uncertainty.\n\nOrganizational capability: You turn complex customer needs into coordinated plans, keep work moving across teams, and maintain accountability for outcomes.\n\nThis Could Be a Great Fit If You Have…\n5+ years of experience in client relationship management, Investor Relations, consulting or engagement management, implementation, PMO, or a related customer-facing role\n\nA solid foundation in private funds; fund finance background a plus but not required.\n\nProven track record managing executive-level relationships, complex customer lifecycles, or multi-workstream engagements.\n\nExperience coordinating multiple internal teams, deliverables, and dependencies on behalf of a customer.\n\nStrong strategic thinking paired with a bias for action - you can zoom out to the big picture but also dive into tactical detail when needed.\n\nExceptional communication and interpersonal skills, with the ability to coach clients and influence internal stakeholders.\n\nComfortable navigating product conversations; able to understand functionality, suggest use cases, and provide minimally detailed walkthroughs.\n\nExperience working cross-functionally with Sales, Legal, and Product teams to deliver coordinated client outcomes.\n\nBenefits\nWe offer a competitive salary + equity package, comprehensive benefits, and a flexible family-friendly work environment. Some of our perks include:\nComprehensive healthcare benefits\nMaybern covers 100% of medical, dental, and vision premiums for individuals\n\nHSA & FSA plans\n\nFamily-Friendly policies\nPaid parental leave\n\nFlexible schedule\nFlexible PTO / sick leave\n\nWFH as needed to fit your needs\n\n401k","description_format":"text","description_chars":6520,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-22T23:47:27Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":8,"expected_fill_days":42,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":195000,"is_top_pay":true},"html_url":"https://alion.io/job/maybern-account-manager","json_url":"https://alion.io/job/maybern-account-manager.json","meta":{"generated_at":"2026-10-01T11:17:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2849,"day_limit":5000,"remaining_today":2151,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}